Naomi Carpenter
Rock Hill,SC
Summary
Visionary IT leader with over 11 years of experience driving business growth through strategic technology initiatives. Proven expertise in managing and leading cross-functional teams, bridging the gap between business opportunities and technology solutions. Adept at optimizing processes for enhanced efficiency, fostering collaborative environments, and delivering innovative strategies to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
IT Scrum Master
Ogletree Deakins - Development & Automation
Greenville, SC
02.2023 - Current
- Certified Scrum Master, CSM
- Recognized for achievements and graduated from In-House Middle Management Leadership Program.
- Managed various IT project deadlines for customer requirements; increased business satisfaction by 25% in surveyed clients
- Project Q1-Q4 2023 - Rewrite of Alternate Rate Review Tool Web Application - Collaborated with product owners, team members, technologists, and other project managers to define solutions and drive progress across 25 business units.
- Project Q3 2022- Q4 2023 - Client Portal Web Application - IT & Vendor Communication Workstream Owner - Streamlined and optimized workflow and communication by implementing Agile frameworks in Jira & DevOps platforms. Orchestrated application support with iOps across 99 office servers.
- Project Q2 2022 - Q4 2023 - Advanced Admin Tool Web Application Development & Launch - Designed conceptional mock-ups for stakeholder refinement. Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
Sr. IT Business Analyst
Ogletree Deakins - Development & Automation
Greenville, SC
07.2022 - 02.2023
- Information Systems Analyst, ISA Certification
- Project - Q3 2022-Q4 2022 - 2023 Initiatives - Analyzed project costs with Executive Directors & Firm Shareholders to confirm positive return on investment (ROI) for new proposals by 15-20%
- Project - Q3 2022 - Q3 2023 - iManage Cloud Migration - Developed and implemented strategic project plans to meet business objectives with 98.7% success rate migrating document management system
- Project - Q3 2022 - Q4 2022 - Basic to OAUTH Verification Enterprise Update - Coordinated with cross-functional teams to resolve project issues and mitigate data leakage risks by 20%
- Project - Q1-Q3 2023 - Visa Trax Data Importer Tool Web Application - Created project roadmaps for staff and vendor, defining specific milestones and timelines to encourage timely project completion with 85% success rate
Sr. Relationship Operations Support Specialist
Wells Fargo & Company - Corporate & Investment Bnk
Charlotte, NC
10.2019 - 07.2022
- Evaluated current processes to develop over 200 improvement plans, countless user stories, 125 business process requirement guides, job aids, etc.
- Produced detailed and relevant reports for use in making business decisions by effectively and efficiently navigating SQL query statements, data governance protocols, and data engineering & warehousing tools
- Helped leaders understand how to effectively manage AML monitoring, BSA regulatory compliance and industry-specific procedural best practices across Commercial Banking and Corporate & Investment Banking enterprise.
Process Developer - Business Execution Consultant
Wells Fargo - Quantitative Data Analytics
Charlotte, NC
09.2016 - 10.2019
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk within AML, BSA, CDD, & CIP regulatory policies, lead to 25% reduction in client impact
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles and software development lifecycles (SDLC) within Global Treasury Management group
Regulatory Due Diligence Consultant
Wells Fargo - Digital Onboarding & Automation
Charlotte, NC
07.2013 - 09.2016
- Improved financial crime trend examinations and specific use case details, updated databases and produced reports outlining results of investigations, suggestions, & recommendations for over 60% of digital onboarding initiatives.
- Kept informed regarding pending industry changes, trends or best practices to ensure compliance to industry-specific policies & regulations.
- Advised internal technical teams, Quality Assurance, User Acceptance teams, and high-value treasury management stakeholders on compliance fraud and investigations, as well as potential remedies and required actions.
Education
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC05.2021
Associate of Arts - Business Administration
Central Piedmont Community College
Charlotte, NC05.2012
Skills
- Strategic Leadership
- Software Development Lifecycle Management
- Atlassian Jira Expertise
- MS Office
- Agile (Scrum, Kanban) Methodology & Framework
- Interdepartmental Communication
- Data Analysis
- Microsoft NET Framework
- Continuous Process Improvement
- UAT Support
- Customer-Facing Presentation Skills
- Requirements Analysis and Elicitation
- Advanced Understanding of SQL Server Management Studio
Accomplishments
- Supervise, coached, and developed team of 25 staff members as Process Developer
- Achieved Quarterly Enterprise Recognition in 2020-22 Q2, Q3, & Q4 by completing compliance projects with accuracy and efficiency
- Facilitated the implementation of new business processes by offering individualized training and additional guidance
- Documented and resolved entity on-boarding documentation discrepancies with internal compliance liaison which led to enterprise training program to introduce new procedure for digital onboarding roll-out.
- Resolved product, process, and program issues through user acceptance testing and cross-functional collaborations.
Timeline
IT Scrum Master
Ogletree Deakins - Development & Automation
02.2023 - Current
Sr. IT Business Analyst
Ogletree Deakins - Development & Automation
07.2022 - 02.2023
Sr. Relationship Operations Support Specialist
Wells Fargo & Company - Corporate & Investment Bnk
10.2019 - 07.2022
Process Developer - Business Execution Consultant
Wells Fargo - Quantitative Data Analytics
09.2016 - 10.2019
Regulatory Due Diligence Consultant
Wells Fargo - Digital Onboarding & Automation
07.2013 - 09.2016
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Associate of Arts - Business Administration
Central Piedmont Community College
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