RO GONZALEZ
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in several industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, creating cultivating partnerships and growing businesses within several Industries. Adaptable to all situations in any business setting, an exceptional Jack of all trades, satisfying a different variety of cliental.
Overview
18
18
years of professional experience
Work History
Records Retrieval Specialist
Prodox Services & Legal Consulting, RG
08.2022 - Current
- Secured patient information according to HIPAA protocols by following strict procedures.
- Scanned and filed documents, records and correspondence according to company SOPs.
- Identified incomplete records and independently pursued missing information.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Kept accurate log of requests for medical information and records.
Tech Support/Sales Associate
Dish Network
03.2013 - 01.2018
- Investigated and responded quickly to resolve reported customer issues for improved customer satisfaction.
- Investigated and responded quickly to resolve reported customer issues for improved customer satisfaction.
- Offered guidance on installation and troubleshooting for customers requiring additional assistance.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Described product to customers to accurately explain details and care of products/merchandise.
- Computed sales prices to total purchases and received and processed credit card payments.
- Promoted products by tracking offerings and prices.
Met sales quotas by utilizing upselling opportunities.
Assistant Manager
Cinnabon
05.2006 - 01.2012
- Supported senior managers with day-to-day operational requirements.
- Adjusted to multiple demands and shifting priorities in fast-paced work environment.
- Coordinated employee schedules to provide adequate staff coverage.
- Mentored team members to enhance professional development and accountability in workplace.
- Estimate food and beverage consumption to anticipate amounts to be purchased or requisitioned.
- Order and purchase equipment and supplies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Kept paperwork updated with internal standards and legal requirements.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Bachelor of Arts - Business Communications
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Follow-Up Appointment Scheduling
- Prospecting Skills
- Staff Management
- Business Planning
- Business Development Understanding
- Paperwork and Documentation
- Numeracy Skills
- Medical Records Retrieval
- Order Fulfillment
- Customer Relations
Certification
Hobbies
- Book Club
- Journaling
- Chess
- Stand-up Comedy
Hobbies
- Book Club
- Journaling
- Chess
- Stand-up Comedy
Timeline
Records Retrieval Specialist
Prodox Services & Legal Consulting, RG
08.2022 - Current
Tech Support/Sales Associate
Dish Network
03.2013 - 01.2018
Assistant Manager
Cinnabon
05.2006 - 01.2012
Bachelor of Arts - Business Communications
Maricopa Community Colleges - Rio Salado Community College
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