Christine (Ro) Settles
Tipp City,OH
Summary
Adept at navigating fast-paced environments, I significantly enhanced customer satisfaction at VRI through expert complaint resolution and empathetic communication. My knack for multitasking and organization, coupled with a proactive approach, consistently exceeded service standards, fostering positive relationships and achieving notable efficiency improvements.
Overview
15
15
years of professional experience
Work History
Dasher
DoorDash
04.2022 - Current
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Developed and maintained professional relations between customer, store personnel, and company.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Immediately addressed problems with customers to promote speedy resolution.
Customer Care Representative
VRI
04.2018 - 03.2022
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Front Desk Receptionist
La Quinta
06.2014 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
In-Home Nanny
Private Client
06.2009 - 12.2016
- Involved children in caring for household pets and chores.
- Played games, worked on puzzles, and read books to young children.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Taught children everyday skills and language.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
Education
High School Diploma -
Home Schooled
New CarlisleSkills
- Excellent time management
- Complaint resolution
- Positive and professional
- Critical thinking
- Communication
- Multitasking and organization
- Customer satisfaction
- Team collaboration
- Call handling
- Emotional intelligence
- Problem-solving
Timeline
Dasher
DoorDash
04.2022 - Current
Customer Care Representative
VRI
04.2018 - 03.2022
Front Desk Receptionist
La Quinta
06.2014 - 04.2018
In-Home Nanny
Private Client
06.2009 - 12.2016
High School Diploma -
Home Schooled
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