ROBERT SIMMONS
Akron,OH
Summary
Detail-oriented leader with over nineteen years in customer satisfaction, product merchandising, and employee training. Striving to protect the integrity of employees, customers, and company values through business and personnel awareness. A quick- starter in adapting to new departments and positions amidst the high-pressure landscape of a retail business.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SALES & INVENTORY MANAGER
BARNES & NOBLE
07.2018 - Current
- Ensure the success of store's goals and initiatives through operational excellence and customer satisfaction
- Organized and executed two complete store re-lays through working meetings, communicating with contractors, developing timelines, and leading daily briefings with hand-selected team members to exceed corporate deadlines
- Assure store opening/closing tasks were completed efficiently while also protecting the integrity of employees and customers
- Monitor department sales throughout store and shortlist sufficient stock to streamline customer interaction
- Coordinate annual store inventories by planning, managing, and delegating project tasks to achieve a store shrink rate of less than 1.5%
- Plan, delegate, and re-prioritize daily workload to meet the needs of staff, customers, and company assets
- Continuously monitors customer demographics and needs to determine an optimal store layout
- Maintain open communication with store employees to circulate important inventory updates, home office messages, upcoming sales promotions, and directives from upper management
- Use mentoring, on-the-job training, and constant feedback to efficiently acclimate new hires to ISO, as well as continued development of tenured employees
- Lead by example through friendly, consistent, and prompt customer service experiences creating customer retention and loyalty
DIGITAL SALES LEAD
BARNES & NOBLE
10.2014 - 02.2018
- Oversaw digital department, including demo device management, staff training, and accessory merchandising
- Developed multi-level training package for store employees to create comfortable selling conversations with customers
- Delivered consistent service to prospective device owners, from selecting the right device, to instruction and usage, to troubleshooting and complaint resolutions
BARGAIN LEAD
BARNES & NOBLE
08.2005 - 10.2014
- Maintained 100% organization of product on the sales floor
- Maximized sales potential — up to 7% of store sales — through strategic and effective ordering of the newest and most interesting titles
- Became a certified trainer for store organization and recovery
HEAD CASHIER
BARNES & NOBLE
04.2004 - 08.2005
- Introduced and trained new hires to POS systems and how to “wrap up the sale”
- Consistently averaged 2.5+% in membership sales and renewals
- Created engaging and relevant product displays tailored to each month of the year
Education
Bachelor of Arts - American Studies, Minor in Film Studies
University of Dayton
Dayton, OH12.2002
Skills
- Management (9 years)
- Project Management
- Customer Service
- Business Development
- Product Merchandising
- POS Operational Systems
- Recruitment & Hiring
- Employee Training
- Schedule Management
- Office Organization
- Loss Prevention
- Inventory and Sales
- Windows and Mac OS
- Platforms including: Microsoft & Mac Suites, ProAudit, Talent Gateway, Adobe
- Instagram Business account
- Teamwork
- Writing
- Photography
Certification
- Dale Carnegie Course Training - [Spring 2003]
Timeline
SALES & INVENTORY MANAGER
BARNES & NOBLE
07.2018 - Current
DIGITAL SALES LEAD
BARNES & NOBLE
10.2014 - 02.2018
BARGAIN LEAD
BARNES & NOBLE
08.2005 - 10.2014
HEAD CASHIER
BARNES & NOBLE
04.2004 - 08.2005
Bachelor of Arts - American Studies, Minor in Film Studies
University of Dayton