Summary
Overview
Work History
Education
Skills
Certification
Training
Hobbies and Interests
Timeline
Generic

Joseph A. Roach

Boston

Summary

Senior leader at transforming infrastructure organizations and enabling technology solutions to streamline operations and contribute to company’s revenue growth, while improving the customer experience. Top priority given to overall security and stability of entire enterprise cloud and on-prem IT footprint. Track record of achievement in running several global Cloud data centers, increasing profitability of existing solutions, and developing new, revenue-generating services. Successful at managing teams in the end to end program management lifecycle from proposal through implementation with a focus on IT service management, architecture, and security. Capable of building and developing IT operational models that are cross functional.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Chief Technology Officer: CTO

PerkinElmer
02.2023 - Current
  • Managing TSA’s with carve out company to ensure expedited exit.
  • Built Infrastructure and Operations budget with 5 year run forecast.
  • Developed RFP’s for vendors based on strategic directive – Cloud/First/SaaS First model with the vision of stable, secure, simple and scalable to futureproof our environment and limit tech debt.
  • Leveraged PE tools for vendor negotiations with RFP process in order to secure lowest possible market pricing. Done by leveraging reverse auctions, benchmarking and comparison.
  • Hired high performing leadership team for tactical/fast execution for implementing new infra build out but also keeping in mind future strategy.
  • Built relationship with carve out entity to facilitate an amicable TSA exit.
  • Built relationship with PE owners and partners and leveraged portfolio company resources.
  • Assisting with the cross tower build out in multiple areas, HR, procurement and facilities.
  • Standardized a highly fractured global IT team into single global IT team and practice.
  • Improving on corporate onboarding process and technology delivery.
  • Standing up new company technology stack leveraging years of experience and incorporating known vendors and tools such as – Service Now, AWS, Azure, Zscaler, Dell, and HCL for our core.
  • Build without the reliance on brick and mortar. Assure ease of movement and decision making where technology does not get in the way or become an economic burden.

Vice President of Global IT Operations & Infrastructure

McGraw-Hill
08.2018 - 02.2023
  • Direct all strategy planning and lead an organization responsible for global Infrastructure & Operations.
  • Provide monthly reporting package to CIO/CDO and Board summarizing Operational Readiness of Infrastructure supporting company’s SaaS product offerings.
  • Implement and Manage enterprise security tools such as single sign on(Okta), MS Anti Malware, multi-factor authentication, Phishing Campaign/training, Zero trust private access(Zscaler), and security operations management.
  • Champion Annual Pen Testing and remediation.
  • Acquired ownership/management of the CI/CD program along with DevOps team. Team is building and using multiple CI/CD pipelines that include technologies such as Kubernetes, Docker, AWS Control Tower, TurboHQ, Terraform, AWS ECS, Artifactory, Puppet, Ansible, Vault, Parameter store, Twistlock, Jenkins, CircleCI, GitHub.
  • Executed Voice of Customer program for End User computing.
  • Improved relations and improved customer satisfaction with Service Desk Vendor through Director of EUC.
  • Secured, stabilized and simplified the SDWAN infrastructure as well as provided strategic direction for CISCO ACI implementation.
  • Rebuilt relationship with Network vendor and reorganized network team structure for streamlined collaborative operations and engineering.
  • Acquired International Data Center and Remote office Operational support staff in UK, Canada, India, Singapore and Mexico.
  • Staffed and managed team of 7 Cloud automation engineers and Cloud support engineers.
  • Acquired International Data Center and Remote office Operational support staff in UK, Canada, India, Singapore and Mexico.
  • Implemented an incident response framework to eliminate time between alert and opening a troubleshooting bridge by integrating Service Now with Exigence and Webx.
  • Championed a new security incident management process.
  • Eliminated barriers and silos to create a more effective team.
  • Direct and manage all Global Operations teams – US, UK, EMEA, LATAM.
  • Established a 3- person vendor management team to manage all vendor relationships (RFP’s, Contracts, SLA’s).
  • Led negotiations for all cloud-based operations contracts and renewals with vendors including the enterprise AWS EDP.
  • Responsible for AWS reserved instance model and renewal.
  • Built the enterprise strategy and model for single pane of glass event management.

Sr. Director / Director of IT Global Operations & Infrastructure

McGraw-Hill Education
10.2013 - 08.2018
  • Managed all aspects of company Infrastructure and Infrastructure operations.
  • Championed the implementation of Service Now replacing the legacy ITSM infrastructure. This included Discovery, CMDB, Incident, Problem, Change, Knowledge, Portal, ITFM, Service Watch, Cloud provisioning and Orchestration. Implemented workflow automation reducing dependencies on spreadsheets and email across the company.
  • Implemented cloud cost control measures for AWS environment leveraging Turbot guardrails and Cloud Health for reporting.
  • Led the planning and managed the transition of Data Center application infrastructure operational support to cloud based (AWS) infrastructure operational support.
  • Collaborated on building monitoring platform topology for AWS leveraging Cloudwatch, EM7, Datadog, Alertlogic, Dynatrace, Sumologic and Gomez to correlate and cross reference events.
  • Refreshed End of Life Hardware onto converged infrastructure – VBlock. - reducing Data Center footprint by 64%.
  • Leveraged Puppet for automating configuration management in cloud environment administrative tasks to help reduce overhead.
  • Built team to manage vendor supporting operation processes and procedures.
  • Led team in building and implementing new processes and procedures to improve incident response time to issues.
  • Built change management process following ITIL best practices to support all changes in AWS.
  • Implemented technical and operational improvements for MHE’s most critical application environment to reduce downtime and the # of P1.
  • Managed multiple vendor environment in the support of IT environment – Atos, WiPro, Datapipe, IBM, EMC.
  • Led the initiative to create a tools team to make decisions on what tools to use in environment.
  • Focused on PCI vulnerability remediation across the environment.
  • Worked closely with security to build patching process and compliance program.
  • Collaborated with MHE marketing customer experience group to improve P1 response time and accuracy of outage data.
  • Championed projects to improve transparency between competencies that historically worked independently.
  • Greatly improved internal communications between all factions of the business.
  • Constantly leading continuous improvement efforts.
  • Built change management process following ITIL best practices to support all changes in AWS.
  • Initiated tapeless backup & restore transformation efforts to consolidate and reduce Data Center footprint.

Sr. Manager / IT Client Services

EMC
04.2011 - 10.2013
  • Built two new state of the art Cloud data centers.
  • Managed building and facilitating backend support for the VMAX Cloud Edition product.
  • Managed multi-million-dollar budget for data centers.
  • Owned security and compliance for every aspect of the data centers and lab area.
  • Built operations team, Security team, application support team, architecture team and data ingestion team to support new data centers and supported applications.
  • Team was geographically diverse with a presence in US, Ireland and India. This assisted with our “follow the sun” model of support.
  • Team started with 5 members and grew to 26. 2 managers, 3 architects, 2 data ingestion engineers, 2 DBA’s, 7 application support personal, 1 incident/problem/change manager and 9 operation support resources.
  • Managed support of “Intelli-Port” solution that reports meta-data from all EMC customer storage arrays. Customer metrics allow for trending analysis along with storage billing.
  • Managed 15+ million dollar IT budget yearly supporting data centers.
  • Operated Data centers as well as supporting all Managed services, Remote Managed Services customers. Customers include American Express, McGraw Hill, MacQuarie, St. George, Pearson, CVS, EDF Trading, Pfizer, Citi Bank, BMW – to name a few.
  • Also managed the build & support all Dev, Qa, and Pre Prod environments.

Manager/ Account Architecture Integration Services

IBM Global Services
03.2009 - 04.2011
  • Managed 25 Solution Enterprise Architects.
  • Assure positive account development with IBM Global Services, Service Delivery Managers, Delivery Project executives, Project executives and all Architects and global resources.
  • Distribution sector focal.
  • Owned assigning Solution Architects with required skills to various accounts.
  • Direct and manage end to end engagements on multiple accounts such as, The GAP, Target, Disney, Sysco etc…
  • Provide support to all customer solutions including Storage, Mainframe, Midrange, Database, CRM, ECM, Project Management.
  • Work with account teams for proper staff solution.
  • Assure client confidence in all Architects and solutions provided.
  • Managed training and assured architects met SESI certification requirements.
  • Assures all projects are delivered on budget, on time and with a customer satisfaction rating of 9 +.
  • Owned acquiring proper funding for all resources.

Manager of IT Security/DCA Unix & Intel

IBM Global Services
01.2006 - 02.2009
  • Owned assuring all accounts received positive results during all audits with minimal findings. Responsible for responses on all data requests for all audits. KCO, FREC, SOX, SCR, SAS70, as well as all customer required audits.
  • Managed 31 Delivery Compliance Administrators.
  • Managed 12 Global Resources in India, Argentina and Brazil.
  • Owner of the DCA model.
  • Managed all account transitions to DCA team.
  • Managed the security compliance of all accounts Unix and Intel servers to the signed ISEC, GSD331 or ITCS104.
  • Executed the successful transition and reporting of all servers into VSA. (Virtual Server Administrator)
  • Managed the audit ready posture on multiple accounts.
  • Managed the scheduling, hiring, and recruiting of all resources.
  • Managed the coaching, evaluating, and managing the career path for all employees.
  • DCA team uses VSA tool to automate Microsoft Patch distribution, Health Checks and Systematic Attack logging to maintain all accounts in an audit ready posture.
  • Owned opening CIRAT’s issues for all noncompliance to the appropriate department team.
  • Executed on acquiring appropriate Interlock meeting the server to DCA ratio of 300:1.
  • DCA team is virtual – all resources remote.
  • Management Sponsor for the U&I Windows Technical Community.

Manager/Server Services – Unum Provident Insurance / Sears

IBM Global Services
06.2003 - 12.2003
  • Responsible for all IT/IS management activities on the Unum and Sears accounts.
  • Managed a staff of 14 regulars, 5 contractors and 2 LTS. Staff includes project managers, Server administrators, Team leads and Security leads.
  • Managed the coaching, evaluating, and managing the career path for all employees.
  • Managed the scheduling, hiring and recruiting of all resources.
  • Supported over 1,000 CISC servers and 50 RISC servers.
  • Assured security audit compliance on all servers.
  • Assured all security agreed to values were in place as agreed to in the GSD331 agreement.
  • Managed SLA’s and monthly measurements on all servers.
  • Acquired necessary waivers and opened issues, when security value’s deviated from agreed to values.
  • Passed all security audits without findings as well as Quality assurance audit.
  • Successfully worked to have the Unum account removed from focus account list.
  • Restored positive morale to the Unum and Sears teams.

Team Lead

IBM Global Services
01.2002 - 06.2003
  • Responsible for all IBM team lead infrastructure activities on the Pathmark account. Activities include:
  • Project manager on all in-store RISC related projects.
  • Resource allocation for system support team on all projects. (System support team is comprised of RS6000 server support, LAN server xseries (WIN2000) support, Network support group and Desktop support.)
  • Customer liaison for all issues and support.
  • Customer presentations of all UNIX, AIX, RISC and desktop solutions.
  • Managed QMS audits and all external and internal audits for CISC and RISC.
  • Monthly team highlights.

IT Specialist / Sr. Systems Management Integrator

IBM Global Services
01.2000 - 12.2002
  • Project Manager/Team Lead for customer owned servers and peripherals at Pathmark’s corporate campus and store chain. This included approximately 165 RISC servers covering hardware/software installation and upgrades, software/data backup and restores activities, 24x7 full time support and network connectivity that covered all of Pathmark’s operations. Responsible for several major projects including:
  • Project Manager for IBM’s Customer Engineer installation of router/switch rollout and server upgrade procedures at corporate campus and stores.
  • Network Frame Relay conversion for all stores.
  • The installation and configuration of NIM master and NIM client on all store RS6000’s.
  • The installation and configuration of SRM on all store RS6000’s.

IT Specialist / Application Integrator

IBM Global Services
01.1999 - 12.2000
  • Team Lead for Y2K readiness project. Developed and implemented Executive Support System that replaced a noncompliant Y2K system. Responsible for the rollout of the new in store processors, 150 7025-F40’s, for the Pathmark Super Market chain.

Post-Sales Consultant

Seagate Software
01.1997 - 12.1999
  • Partnered with Fortune 500 companies and major educational institutes to develop sales, marketing, strategic planning and financial applications in the field of business intelligence/OLAP. Customers included:
  • Ford Motor Company
  • Pfizer
  • Visa Latin America
  • Texaco
  • University of Chicago

IT Specialist / Application Integrator

IBM Global Services
01.1995 - 12.1997
  • Designed, developed & implemented front end for the Cash & Sales
  • Designed, developed & implemented the multidimensional database for the Cash & Sales system
  • Installed software and configured TCPIP on RISC6000 and users machines and connecting them to the network
  • Installed Lotus Notes Server
  • Developed the IBM/Pathmark team Project Tracking database, Pathmark’s Hardware inventory database
  • Developed a pilot labor-claiming database using Lotus Notes developer.

Education

Bachelor of Science - Criminal Justice

Northeastern University
Boston, MA
12.1993

Skills

  • Technology Leadership
  • Data Center Solutions
  • Cybersecurity / Security
  • ITSM
  • Team Leadership
  • Security & Compliance
  • Global Partner Management
  • Channel Development
  • Cloud Migration/Virtualization
  • Converged Infrastructure
  • Operations & Managed Services
  • Vendor Management
  • Storage & Storage Security
  • Unified Communications
  • Mergers and Acquisitions

Certification

  • IBM Certified AIX System Administrator
  • Seagate Info/HOLOS Certification
  • Lotus Notes technical user certification

Training

  • EMC Director Curriculum: Business Performance, Systems Thinking, Presenting at executive level, Value base leadership & Strategic problem solving for Directors, IBM Basic Blue, Role of the Manager, Introduction to Management (IBM), Introduction to project Management. (IBM), Project Management Fundamentals (IBM).
  • RSA CISSP Certification
  • AIX Basics, AIX System Administration 1, AIX System Administration 2, SP2 System Administration 1, SP2 System Administration 2
  • Building Dialogs, Differing Structure Types, Compound Structures, Application Development, Introduction to Holos.
  • Lightship Basic, Lightship Advanced, Lightship Server Basic, Lightship Server Advanced.
  • Technical User (Passed certification test), Application Developer 1, Application Developer 2, System Administration 1

Hobbies and Interests

Member of the Town of Norwell Computer Study Committee, President of the Board of Directors for the Sandy Hook Child Care Center 1999 – 2001, Coaching for the Norwell Lacrosse, Soccer, Baseball

Timeline

Chief Technology Officer: CTO

PerkinElmer
02.2023 - Current

Vice President of Global IT Operations & Infrastructure

McGraw-Hill
08.2018 - 02.2023

Sr. Director / Director of IT Global Operations & Infrastructure

McGraw-Hill Education
10.2013 - 08.2018

Sr. Manager / IT Client Services

EMC
04.2011 - 10.2013

Manager/ Account Architecture Integration Services

IBM Global Services
03.2009 - 04.2011

Manager of IT Security/DCA Unix & Intel

IBM Global Services
01.2006 - 02.2009

Manager/Server Services – Unum Provident Insurance / Sears

IBM Global Services
06.2003 - 12.2003

Team Lead

IBM Global Services
01.2002 - 06.2003

IT Specialist / Sr. Systems Management Integrator

IBM Global Services
01.2000 - 12.2002

IT Specialist / Application Integrator

IBM Global Services
01.1999 - 12.2000

Post-Sales Consultant

Seagate Software
01.1997 - 12.1999

IT Specialist / Application Integrator

IBM Global Services
01.1995 - 12.1997

Bachelor of Science - Criminal Justice

Northeastern University

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