Roalvis Vilchez
Oviedo ,FL
Summary
Dynamic Department Manager with a proven track record at Lowe's, excelling in sales metrics, department standards, and customer service. Skilled in team leadership and problem-solving, I enhanced customer satisfaction and accountability among staff. Adept at workflow coordination, I implemented strategies that minimized waste and improved operational efficiency.
Overview
11
11
years of professional experience
Work History
Department Manager
Lowe's
08.2021 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Department Manager
Home Depot
03.2016 - 08.2021
- Conducted training sessions to enhance personnel proficiency in equipment maintenance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained stock levels to prevent shrinkage and obsolescence.
Marketing Coordinator
Plumrose
10.2014 - 08.2015
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Education
Bachelor's Degree - Business Administration With A Minor in Marketing
URBE University
Maracaibo,VZ And Miami,FL Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Decision-making
- Customer engagement
- Goals and performance
- Sales reporting
- Sales expertise
- Relationship building and management
- Workflow coordination
Languages
Spanish
Native or Bilingual
Timeline
Department Manager
Lowe's
08.2021 - Current
Department Manager
Home Depot
03.2016 - 08.2021
Marketing Coordinator
Plumrose
10.2014 - 08.2015
Bachelor's Degree - Business Administration With A Minor in Marketing
URBE University
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