Roan Parra
Summary
Enthusiastic and driven candidate with proven experience in customer service. Majoring in architectual engineering. Excellent skills in math and problem solving. Creative, engaged, self-motivated, and learns quickly and easily.
Overview
6
6
years of professional experience
Work History
Server
Front Street Station
09.2020 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Student Intern
San Diego City Council
12.2023 - 06.2024
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Ropes Course Attendant
Tahoe Treetop Adventure Parks
05.2023 - 08.2023
- Provided guests with course orientation and instruction on how to safely use equipment.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Handled customer requests and complaints in a professional and courteous manner.
- Supported operations by maintaining clean and organized safety equipment.
- Performed daily inspections, checking for proper equipment functionality.
Cook
Obexer's General Store
06.2018 - 09.2019
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Identified inefficiencies leading to improved productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced environment.
Education
No Degree - Architectural Engineering
San Diego City College
San Diego06.2028
High School Diploma -
North Tahoe High School
Tahoe City06.2023
Skills
- Coaching and Training
- Restaurant Operation
- Corporate Regulations
- Guest Satisfaction
- POS Systems Operations
- Service Prioritization
- Resolving Disputes
- Quality Improvement Leadership
- Teamwork and Collaboration
- Anticipating Problems
Timeline
Student Intern
San Diego City Council
12.2023 - 06.2024
Ropes Course Attendant
Tahoe Treetop Adventure Parks
05.2023 - 08.2023
Server
Front Street Station
09.2020 - Current
Cook
Obexer's General Store
06.2018 - 09.2019
No Degree - Architectural Engineering
San Diego City College
High School Diploma -
North Tahoe High School
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