Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Roann Hart

Newport News,VA

Summary

Highly motivated and detail-oriented Dental Assistant Student. With comprehensive knowledge of oral anatomy, terminology, and hands on clinical training.

Seeking an opportunity to contribute technical skills and passion for patient care to dental practice Committed to fostering a positive patient experience and eager to further develop expertise in a collaborative and supportive professional setting.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dental Assistant position. Ready to help team achieve company goals, maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Barista

Starbucks
11.2021 - Current
  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving variety of coffee drinks, along with pastries and cookies.
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining coffee drink menu; answering questions.
  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso and latte
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving appearance of store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Quality Assurance

ABM
05.2015 - 02.2018
  • Inspecting quality and product meets company standards.
  • Create effective testing procedures. Diagnose, document and correct quality complaints and issues. Identify and execute training needs for the whole company. Collaborate with internal teams to analyze system requirements.

Cashier/Sales Clerk

7-Eleven
05.2013 - 04.2015


  • Provides a positive customer experience with fair, friendly, and courteous service.
  • Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
  • Resolves customer issues and answers questions.
  • Bags purchases if needed.
  • Processes return transactions.
  • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
  • Enters price changes by referring to price sheets and special sale bulletins.
  • Discounts purchases by redeeming coupons.
  • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
  • Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Provides pricing information by answering questions.
  • Maintains checkout operations by following policies and procedures and reporting needed changes.
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
  • Contributes to team effort by accomplishing related results as needed.

Secretary/Assistant

Phoenix Realty
02.2011 - 01.2012
  • Processed incoming and outgoing mail, answered phones, and greeted visitors.
  • Taking calls from customers and delivering messages while also using basic office equipment like faxes or scanners . They help maintain files to keep track of important documents, organize travel arrangements, manage supply inventory and perform data entry as required.

Quality Controller

Daesung Company
10.2007 - 10.2010
  • Inspect products for quality and insure they are ready for shipment
  • Monitor operations to ensure that they meet production standards.
  • Recommend adjustments to the assembly or production process.
  • Inspect, test, or measure materials.
  • Measure products with calipers, gauges, or micrometers.
  • Operate electronic inspection equipment and software and follow company guidelines and standards

Education

Dental Assistant Program

Certificate - Medical Administration

Martinsburg College
01.2013

General Studies

Cagayan National High School
01.2003

Skills

  • Customer Service
  • Attention to detail
  • Dental Terminology
  • Lab Protocols
  • Infection Control
  • Handling Dental Instruments
  • Communication
  • Self-Motivated
  • Adaptability
  • Teamwork
  • Problem Solver
  • Critical Thinking
  • Empathy
  • Basic computer skills

References

Available upon request.

Timeline

Barista

Starbucks
11.2021 - Current

Quality Assurance

ABM
05.2015 - 02.2018

Cashier/Sales Clerk

7-Eleven
05.2013 - 04.2015

Secretary/Assistant

Phoenix Realty
02.2011 - 01.2012

Quality Controller

Daesung Company
10.2007 - 10.2010

Dental Assistant Program

Certificate - Medical Administration

Martinsburg College

General Studies

Cagayan National High School

Similar Profiles

CREATE PROFILE
Roann Hart