Roarke Hadfield
Danville,CA
Summary
Dedicated employee commended for working independently with limited supervision and with department personnel. Committed to consistently meeting challenges and supporting quality-driven initiatives. Hardworking individual skilled in attending to requests and maintaining records. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Regional Account Manager
Cogent Communications
Walnut Creek, CA
03.2023 - Current
- Finished the year as the #2 first year sales rep in the company (closed revenue).
- Only sales rep in the Western Region to close a deal in 6 consecutive months.
- Consistently ranked top 5 in nearly every metric (outbound calls, emails, appointments set, closed revenue).
- Negotiated pricing agreements with clients based on their needs and budget constraints.
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
- Developed relationships with key decision makers at target accounts to gain new business opportunities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Sales Representative
KOTA Energy Group
Oakland, CA
09.2022 - 02.2023
- Contacted new and existing customers to outline benefits of products.
- Demonstrated product features to align with customer needs.
- Collaborated with team to develop effective, winning sales strategies.
- Spoke with 100+ potential customers per day in order to expand customer base.
Intern
Butte County Republican Party
Chico, CA
05.2022 - 09.2022
- Helping out with Campaign work, such as dealing with party donors, helping set up and take down big events, door to door knocking and calling constituents
Campus Sales Representative
Pollen
Chico, CA
08.2020 - 03.2021
- In charge of selling vacation packages to fellow Chico State students
- Managed transactions and customer questions and concerns
- Explained extent of vacation packages/benefits and persuaded customers to book through our company
- Sold most vacation packages in the company, prior to cancellation of trip due to COVID-19 pandemic
Sales Associate
Nordstrom
Walnut Creek, CA
05.2017 - 01.2020
- Worked periodically in Men's sportswear and Women's shoes departments over winter and summer breaks upon returning home from school
- Built trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Customer Service Representative
Nordstrom
Walnut Creek, CA
05.2019 - 08.2019
- Answered incoming telephone calls to provide store, products and services information.
- Consulted with customers to resolve service and billing issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Trained new employees on procedures and policies to maximize team performance.
Education
Bachelor of Science - Political Science
California State University - Chico
Chico, CASkills
- Public Speaking
- Report Writing
- Dependable and Reliable
- Attention to Detail
- Fast Learner
- Interpersonal and Social Skills
- Self-Motivated
- Telephone Etiquette
- Quality Control
- Research
- Organizational Skills
Timeline
Regional Account Manager
Cogent Communications
03.2023 - Current
Sales Representative
KOTA Energy Group
09.2022 - 02.2023
Intern
Butte County Republican Party
05.2022 - 09.2022
Campus Sales Representative
Pollen
08.2020 - 03.2021
Customer Service Representative
Nordstrom
05.2019 - 08.2019
Sales Associate
Nordstrom
05.2017 - 01.2020
Bachelor of Science - Political Science
California State University - Chico