Summary
Overview
Work History
Education
Skills
ABOUT ME
Certification
Languages
Interests
Timeline
Generic
ROBERT POEHLMAN

ROBERT POEHLMAN

Summary

Results-driven professional with a strong foundation in analytical, communication, and teamwork skills. Proven ability to adapt quickly to new environments. Dedicated to contributing to team success and enhancing professional skills, maintaining a positive attitude, and commitment to continuous learning and growth. Self-motivated with a successful track record in identifying opportunities for business expansion and innovation. Skilled in increasing profits, reducing costs, and transforming customer service standards. Experience in helping and supervising coworkers and new hires with little or no experience.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Owner, lead tech, customer service and sales rep

ACE Mechanical LLC
01.2011 - Current
  • Self-employed commercial and residential HVAC small business owner.
  • Learned the right way, or best way I found to keep and have repeat clients, was to do my absolute best to do it correctly
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Commercial HVAC Service Technician

Eckhardt and Johnson Mechanical Contractors
07.2006 - 11.2011
  • Oil, Gas, hybrid, strictly commercial heat service, repair, and maintain clients' HVAC systems from the boiler to the furthest ERU's HW fan coil, and everything in between.
  • I was responsible for maintaining, servicing, and repairing most of the Natural, LP Gas, and #2 Oil commercial heating accounts.
  • Gained through courses and persistence, and a great service manager, a safe and professional, confident, and respectful understanding of specialized commercial HVAC equipment.
  • Increased responsibilities because of the more technically advanced and costly types of equipment and the parts that make them operate properly.
  • Pinkerton Academy, Hopkinton School District, Newmarket High School, Pelham Elementary, Goffstown School District, Manchester Catholic Diocese (Cleaver Brooks). If it had a gas or oil power burner and or a primary-secondary piping, anything steam low and high pressure, single and two pipe, and condensate receiver pumps and tanks. I was also able to have a couple of apprentices work with me. I also obtained my NH Gasfitter's license in 2008 while
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Explained diagnostic findings to customers and outlined repair or service options.

Oil Burner Technician

Stafford Oil Company
10.2004 - 07.2006
  • Was hired in a small team at an oil company, which at the time wanted to do the impossible; to make a net profit out of the service department at an oil company.
  • Took an interest in commercial boilers and steam heating systems, which would become a passion of mine.
  • Educated clients on the benefits of regular maintenance plans for long-term system performance improvement.
  • Enhanced customer satisfaction with timely repairs and preventative maintenance measures.
  • Ensured safety compliance by conducting thorough inspections of oil burner systems and associated components.
  • Improved system efficiency by performing routine maintenance on oil burners and related equipment.
  • Used some of the techniques I was implementing to reduce callbacks and help the service manager show the rest of the team why service calls tackled with the same approach consistently have a way of reducing through muscle memory, a technician's odds of having to go back because one thing wasn't checked by mistake.

Service Technician

Dead River Company
08.1998 - 07.2004
  • I started as an almost green Oil Heat Service Tech, almost green because my father was a Master Plumber. I learned a tremendous amount of basic knowledge and a good understanding of how different heating systems function. I also had to keep good records of the work performed, maintain a stocked company van, locate and order replacement parts, as well as on call duties. I was also very honored to train/ ride along with my first new hire. I did enjoy sharing the knowledge that I was given in a similar context; I didn't teach him anything new. What I did show him was what had been working for me. Approaching each call the same, repeating myself, performing the same tasks in a specific order, with the same tools (get a feel for the tool and use it faithfully). This kept me consistently with the lowest callback percentages.
  • 2001 Completed the requirements for the EPA's 608 certification or Technician, Type Universal certification.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.

Education

Associate's degree - Environmental Ecology

Paul Smith College
Brighton, NY
01.1996

Certification - Advanced Oil Heat

New England Fuel Institute
White River Junction, VT

Years 1&2 Plumbing Apprentice - Plumbing

The New Hampshire School of Mechanical Trades
Manchester, NH

Skills

  • Troubleshooting

  • Installations and Design

  • System start-ups,

  • Completing necessary paperwork

  • Preventative maintenance

  • Keeping my service vehicle inventory stocked

  • Reading wire schematics and ladder diagrams

  • Reading blueprints

  • Communicating my needs to the proper person

  • Customer relations

  • Small business operations

  • Project estimating

  • Contract management

  • Service quality assurance

ABOUT ME

I am extremely confident in the work I have done, and the work left to do. My hands abilities combined with the experiences and education (formal and informal) I have received over the years has given me the knowledge and understanding to approach any service, installation, or maintenance issue in a calm, orderly and professional manner. I have also become the service manager's fast friend because of the detailed explanations of what was done to repair or replace whatever I have been asked to Work with or replace.

Certification

  • Advanced oil heat and control wiring from NEFI (The New England Fuel Institute. -1998 3months
  • Carlin U
  • Bacharach
  • Fields Humidification
  • Google Nest Pro
  • Fujitsu Authorized contractor

Languages

English
Full Professional

Interests

  • Outdoor Recreation
  • Auto Repair/Restoration
  • Mindfulness Practices
  • I have a passion for photography and editing photos
  • Volunteering at local animal shelters and rescue organizations

Timeline

Owner, lead tech, customer service and sales rep

ACE Mechanical LLC
01.2011 - Current

Commercial HVAC Service Technician

Eckhardt and Johnson Mechanical Contractors
07.2006 - 11.2011

Oil Burner Technician

Stafford Oil Company
10.2004 - 07.2006

Service Technician

Dead River Company
08.1998 - 07.2004

Associate's degree - Environmental Ecology

Paul Smith College

Certification - Advanced Oil Heat

New England Fuel Institute

Years 1&2 Plumbing Apprentice - Plumbing

The New Hampshire School of Mechanical Trades

Similar Profiles

CREATE PROFILE