Rob Bari
West Seneca,NY
Summary
Dynamic Member Relations Manager at the Jewish Community Center of Greater Buffalo, skilled in operations management and exceptional customer service. Proven track record in member recruitment and retention, leading a diverse team to enhance community engagement. Adept at conflict resolution and creative problem solving, fostering a welcoming environment for all.
Overview
15
15
years of professional experience
Work History
Member Relations Manager, Holland Family Building
Jewish Community Center of Greater Buffalo
Buffalo, USA
01.2016 - Current
- Cultivating a welcoming and positive environment for all staff, members and guests in a busy community center.
- Coordination of meetings, activities and special events.
- Focus on member recruitment and retention through relationship building and exceptional customer service.
- Lead a team of 2 full-time and 8 part-time staff.
Line Cook
Sorrentino’s Italian Restaurant
Williamsville, USA
01.2021 - 01.2025
- Prepare and cook food in a fast-paced kitchen.
- Ensure that kitchen operations and hygiene meet food safety regulations.
Assistant Aquatics Director
Jewish Community Center of Greater Boston
Boston, USA
01.2014 - 01.2016
- Assist in all operations of indoor and outdoor pool including supervision of a staff team of 30-60 staff, depending on the season.
- Manage budget, schedule, payroll and billing.
Membership Coordinator
Jewish Community Center of Greater Boston
Boston, USA
01.2011 - 01.2014
- Skillfully manage Member Services Team in providing a quality customer experience.
Education
Bachelor of Arts - Health & Wellness
Buffalo State College, The State University of New York
Buffalo, NY12.2010
Skills
- Operations management
- Service solution development
- Interpersonal and client communications
- Conflict resolution skills
- Up-selling and cross-selling techniques
- Sales
- Business growth strategies
- Detail Oriented
- Friendly, courteous, & service oriented
- Poised under pressure
- Staff training & coaching
- Recruiting & hiring talent
- Quality assurance
- Efficiency Improvement
- Database Management
- Creative problem solving
Timeline
Line Cook
Sorrentino’s Italian Restaurant
01.2021 - 01.2025
Member Relations Manager, Holland Family Building
Jewish Community Center of Greater Buffalo
01.2016 - Current
Assistant Aquatics Director
Jewish Community Center of Greater Boston
01.2014 - 01.2016
Membership Coordinator
Jewish Community Center of Greater Boston
01.2011 - 01.2014
Bachelor of Arts - Health & Wellness
Buffalo State College, The State University of New York