ROB CANADAY
Orlando,FL
Summary
Strategic operations and supply chain leader with 15+ years of experience driving operational excellence across Amazon, FedEx Supply Chain, Geodis, and the U.S. Army. Proven track record leading large-scale fulfillment and distribution operations with responsibility for 500+ associates, multi-site logistics networks, and high-volume warehouse environments. Recognized for delivering measurable improvements in productivity, labor efficiency, inventory accuracy, service performance, and cost management.
Experienced in building high-performing leadership teams, optimizing complex operational processes, and executing large-scale business transformations, including facility startups, WMS implementations, peak-season operations, and continuous improvement initiatives. Combines hands-on operational expertise with data-driven decision-making to improve customer experience, increase throughput, and achieve sustainable business results.
Overview
24
24
years of professional experience
Work History
Peer Mentor
Wounded Warrior Project
01.2014 - Current
- Volunteer mentor supporting wounded veterans and military families throughout the southeastern United States.
- Guided veterans in navigating resources and transition support, addressing physical and emotional challenges.
- Led veterans through personal and professional development programs, enhancing their skills and confidence.
- Facilitated support groups, promoting peer interaction and fostering a supportive community.
- Coordinated resource referrals for mental health and wellness services.
Operations Manager
Amazon
Orlando, FL
11.2021 - 05.2026
- Lead 7 Area Managers and more than 500 associates across multiple fulfillment departments, overseeing safety, quality, productivity, and cost performance.
- Enhanced fluid-loaded volume from 60% to 80% by optimizing staffing and analyzing package flow.
- Increased package scan productivity by 50%, from 60 to 90 UPH, through leadership development and process improvements.
- Coordinated third-party logistics operations across four cross-dock facilities, boosting daily volume from 400K to 800K packages.
- Improved on-time departures from 87% to 99%.
- Maintained safety, quality, and cost performance targets consistently.
- Reduced rolled volume from 5,000-10,000 packages daily to zero.
Area Manager
Amazon
La Vergne, TN
01.2019 - 01.2021
- Facilitated launch of BNA9 during high-growth startup phase, contributing to operational scalability.
- Managed 215 associates and 5 direct reports, fostering team cohesion and performance.
- Mentored and developed talent, leading to promotion of three Process Assistants to Area Manager positions.
- Developed operational plans that increased TPH from 60 to 80.
- Served as Subject Matter Expert for containerized operations, increasing CPH from 10 to 17.
Operations Supervisor
FedEx Supply Chain
Mt. Juliet, TN
01.2018 - 01.2019
- Led 40+ associates and 25 direct reports in receiving, picking, shipping, and staffing operations to enhance workflow efficiency.
- Increased productivity by 104% through process optimization and workforce engagement.
- Created a productivity tracking tool that increased UPH performance by 115%.
- Coordinated recovery operations post-tornado, prioritizing employee safety and maintaining operational continuity.
- Established emergency fulfillment site to meet urgent government order requirements.
Production Control Supervisor
Geodis
Plainfield, IN
01.2017 - 01.2018
- Led 100+ associates and 40 direct reports in outbound warehouse operations.
- Managed waving, picking, packing, and staffing to optimize KPI performance.
- Developed continuous improvement and coaching program to enhance operational efficiency.
- Directed WMS upgrades and deployments, including training and implementation support for stabilization.
- Led Safety Committee meetings to promote workplace safety initiatives.
Quality Assurance Supervisor
Home Shopping Network (HSN)
Piney Flats, TN
01.2016 - 01.2017
- Led 30 associates and 18 direct reports to ensure efficient operations in 1-million-square-foot distribution facility.
- Helped scale fulfillment operations from 500 units per day to as many as 120,000 units per day.
- Improved on-time order fulfillment from 70% to 98%.
- Increased cycle count accuracy from 90% to 97%.
- Developed SOPs, business process flows, and operational procedures to standardize operations.
- Supported automation and WMS implementation, facilitating successful go-live activities.
Corporal
U.S. Army
01.2002 - 01.2012
- Led logistics, maintenance, inventory, and personnel operations across United States, Korea, and Iraq, ensuring seamless support for mission objectives.
- Supervised teams of up to 20 personnel, enhancing mission-critical equipment readiness through effective management and training.
- Maintained equipment readiness rates exceeding 96%, contributing to operational success and mission reliability.
- Managed inventory valued at more than $1 million with zero mission-critical stockouts.
- Earned four Army Commendation Medals for leadership and operational excellence.
- Received the Military Outstanding Volunteer Service Ribbon for more than 500 hours of community service.
Education
Bachelor of Business Administration (BBA) - Supply Chain & Logistics Management
East Tennessee State University
Johnson City, TNSkills
- Supply Chain Management
- Operations Leadership
- Fulfillment Operations
- Warehouse Management
- Inventory Management
- Logistics Operations
- Continuous Improvement
- Lean / Kaizen
- Process Optimization
- KPI Management
- Project Management
- Change Management
- Workforce Development
- Labor Planning
- Safety & Quality Systems
- SAP R/3
- Manhattan WMS
- WAMAS WMS
- Microsoft Excel
- Microsoft Project
- Microsoft Office Suite
- Technology
Accomplishments
- Led operations supporting 500+ associates and 7 Area Managers at Amazon.
- Increased package scan productivity by 50% (60 UPH to 90 UPH).
- Improved fluid-loaded volume from 60% to 80%.
- Doubled cross-dock volume from 400K to 800K packages per day.
- Increased warehouse productivity by 104% at FedEx Supply Chain.
- Improved inventory cycle count accuracy from 90% to 97%.
- Increased on-time fulfillment performance from 70% to 98%.
- Earned four Army Commendation Medals for leadership and operational excellence.
Honors And Recognition
- 2nd Place Nationally - SAP Competition, Michigan State University
- Commandant's List - Warrior Leader Course (U.S. Army)
Timeline
Operations Manager
Amazon
11.2021 - 05.2026
Area Manager
Amazon
01.2019 - 01.2021
Operations Supervisor
FedEx Supply Chain
01.2018 - 01.2019
Production Control Supervisor
Geodis
01.2017 - 01.2018
Quality Assurance Supervisor
Home Shopping Network (HSN)
01.2016 - 01.2017
Peer Mentor
Wounded Warrior Project
01.2014 - Current
Corporal
U.S. Army
01.2002 - 01.2012
Bachelor of Business Administration (BBA) - Supply Chain & Logistics Management
East Tennessee State University