Rob Carlson
Spanaway,WA
Summary
Experienced retail and warehouse operations manager with over 11 years of expertise in multiple levels of leadership, inventory management, safety training and making sure procedures are being followed, and customer service. Proven record of accomplishment of enhancing operational efficiency, managing cross-functional teams on projects and initiatives, and driving cost reduction strategies. Skilled in continuous improvement, production planning, and safety compliance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
SQF Practitioner
Pine Canyon Growers LLC
Orondo
10.2024 - Current
- As the SQF Practitioner I implemented training and guidance to all staff on Food safety, HACCP, GMP, and SQF requirements. Developed and maintained the SQF system by building, implementing, and assuring compliance with the SQF Code and HACCP plans. Conducted risk assessments by identifying potential hazards, control measures, GMP's (Good manufacturing practices). And regulatory requirements. Continuous improvements of monitoring, reviewing, and updating to ensure following compliance and improvement of quality of food safety processes. First Aid and CPR.
Closing Cashier and PIC
Martin’s Marketplace
07.2024 - Current
- As a Closing Cashier and PIC, I efficiently manage daily cash operations, consistently ensuring 100% accuracy in cash drawer reconciliation and preparing for next-day use. I oversee the front-end operations, ensuring optimal staffing levels, maintaining a clean and well-stocked store, and delivering excellent customer service. By promptly addressing customer inquiries and resolving issues, I help create a positive shopping experience, contributing to customer satisfaction and retention.
Palletizing Supervisor, Production Planner
Blue Star Growers
Cashmere
09.2021 - 07.2024
- Palletizing Supervisor - Strategically optimized accumulation processes to ensure maximum throughput efficiency. Led team training and cross-training efforts to maximize operational efficiency. Monitored and controlled labor and overhead budgets.
- Production Planner: As a Production Planner, I developed, updated, and distributed weekly sales forecasts and production packaging inventory demands. Collaborated closely with Quality Control to ensure products were packed to customer specifications. I tracked and processed and reviewed work orders, reporting project completions to the appropriate departments.
Palletizing Supervisor
Stemilt Growers LLC
Wenatchee
04.2017 - 09.2021
- Maintained a consistent flow of fruit through the accumulation system, ensuring optimal operational efficiency. Oversaw the hiring and firing process, trained new hires, and implemented safety protocols. Developed and managed employee schedules to balance productivity and labor costs. Identified and executed cost-saving initiatives, while writing and implementing Standard Operating Procedures (SOPs). As a HACCP-trained professional and Ammonia/First Aid responder, I ensured compliance with safety standards and responded effectively to emergencies.
On the Job Training
Piepel Premium Fruit (On the Job Training) - Temporary
East Wenatchee
09.2016 - 12.2016
- My responsibilities included performing various duties such as managing inventory, coordinating daily projects, and overseeing employee activities. I handled purchase orders, operated the weigher/stamper, and ensured proper segregation and load setup for inspections. I also operated a variety of machinery, including semi-trucks, trailers, forklifts, and tractors, loading, and unloading fruit bins for transport. I wrote Standard Operating Procedures (SOPs) and Emergency Response Plans, and maintained quality control by inspecting fruit for bruising, punctures, and ensuring proper bin levels. I communicated closely with harvest workers, fostering a positive and safe work environment, while prioritizing their safety.
Assistant Store Manager
Fred Meyer
East Wenatchee
05.2001 - 02.2005
- I managed daily tactical and long-term strategic operations, including ordering, stocking, and shipment management. I designed and positioned product displays to maximize sales opportunities and enhance customer experience. By providing exceptional customer service, I ensured each customer received personalized assistance tailored to their needs. I effectively resolved complaints from both customers and staff in a calm and equitable manner. I played a key role in staff management, including determining promotions, demotions, and terminations as necessary, while also ensuring compliance with payroll policies when completing weekly schedules. Additionally, I trained new managers in store policies and procedures, fostering a culture of outstanding customer service throughout the team.
- (2003-2005)
Overhead Crane Operator
Alcoa Wenatchee Works
Malaga
05.1999 - 06.2016
- In my role at Alcoa, I operated overhead cranes, tapped metal, and handled forklifts and Cruce truck, while setting carbon levels under challenging weather conditions. I served on the safety committee utilizing personal safety gear and adapting to noisy environments by wearing hearing protection, participated in the fire brigade, and acted as a trainer for human performance. I actively observed and enforced safety practices to maintain a safe and clean work environment. Consistently meeting company standards and productivity goals, while training new operators and implementing a division-specific training program to enhance retention rates and boost production. My commitment to excellence is reflected in my willingness to work long hours, including overtime, weekends, and holidays, ensuring that all tasks are completed effectively.
Education
High School Diploma -
Cashmere High School
Cashmere, WA06-1991
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Computer skills
- Verbal communication
Certification
- First Aid/CPR Certified
- Certified Ammonia Trained
- Forklift Trainer
- Osha 10 and 30 Trained
Timeline
SQF Practitioner
Pine Canyon Growers LLC
10.2024 - Current
Closing Cashier and PIC
Martin’s Marketplace
07.2024 - Current
Palletizing Supervisor, Production Planner
Blue Star Growers
09.2021 - 07.2024
Palletizing Supervisor
Stemilt Growers LLC
04.2017 - 09.2021
On the Job Training
Piepel Premium Fruit (On the Job Training) - Temporary
09.2016 - 12.2016
Assistant Store Manager
Fred Meyer
05.2001 - 02.2005
Overhead Crane Operator
Alcoa Wenatchee Works
05.1999 - 06.2016
High School Diploma -
Cashmere High School