ROB CURRAN
Great Falls
Summary
Seasoned IT professional with over ten years of experience in IT support and project management. Expertise in Active Directory Management and VoIP Implementations, demonstrated through roles in configuring and troubleshooting network infrastructure and VoIP systems. Known for being innovative, thorough, and dependable, with a strong customer service background and a commitment to maintaining high security standards.
Overview
14
14
years of professional experience
Work History
IT Projects Engineer 3
First Call Computer Solutions
06.2023 - Current
- Performed initial discovery during client onboarding, providing recommendations on devices to install
- Configured advanced networking on client routers and networking devices and implemented additional security standards to satisfy security requirements in line with HIPAA/PCI-DSS compliance audits
- Assisted with training and mentoring of junior help desk and project engineers
- Continued with prior duties as a Tier 2 projects engineer
IT Projects Engineer 2
First Call Computer Solutions
08.2022 - 06.2023
- Assisted with design, setup, and installation of firewalls, routers, switches, and wireless APs (using both local management and cloud management where applicable)
- Worked with vendors on application migrations, minimizing downtime and mitigating risk of data loss
- Performed migration of email services to Microsoft 365 tenants, including domain and DNS management
IT Support Engineer 2
First Call Computer Solutions
12.2021 - 08.2022
- Coordinated line-of-business application installations and upgrades by working with vendors and clients to select ideal times for maintenance to minimize downtime
- Provided recommendations to end users and decision makers on suitable peripherals and infrastructure changes
- Performed troubleshooting and ongoing maintenance of client wireless setups using Cisco Meraki and Ubiquiti UniFi wireless controllers
IT Support Engineer 1
First Call Computer Solutions
02.2021 - 12.2021
- Diagnosed and repaired client PCs, submitting appropriate requests for parts or coordinating repairs under manufacturer warranty
- Assisted with proactive and reactive replacements of network infrastructure, including wireless access points and controllers, switches, and Sonicwall security appliances
- Enrolled client endpoints in RMM monitoring solution for policy management and remote assistance
- Assisted Central Services and NOC team with troubleshooting and reactive support for Hyper-V hosts and virtual machines
Customer Service Representative
AT&T
07.2020 - 02.2021
- Assisted customers with billing inquiries and technical support for satellite TV services, Internet, mobile phone plans, and streaming services
- Provided in-depth Internet troubleshooting of client devices and ISP equipment, including cable modems and fiber ONT connections
- Documented repair actions and maintained up-to-date account records
Owner
High Noon Solutions
03.2019 - 07.2020
- Performed duties as IT contractor for a small business, including help desk, server administration, email account creation and website/domain maintenance
- Designed, installed, and maintained a small business LAN, including a PTP radio bridge and WiFi access points within a shop space separate from the main building
- Ran all CAT5 cable for a new office construction and attached prototyping workshop
Business Systems Manager
Blue Marble Biomaterials
07.2017 - 02.2019
- Implemented business information systems, including a CRM for sales pipelines, websites and inbound marketing client forms, and digital marketing advertising campaigns
- Created marketing strategies for tradeshows, including materials, digital fliers, email campaigns, and print ads
- Oversaw IT security testing of internal networks, making changes as determined by the internal audit
- Managed company mobile devices and laptops through Cisco Meraki mobile device management system
- Performed onboarding of new hires
IT Specialist
Blue Marble Biomaterials
06.2016 - 07.2017
- Provided end user support for corporate workstations, VoIP phones, mobile devices, email, and user account maintenance using G-Suite, and a small business LAN
- Reworked existing IT infrastructure to implement best IT practices for security, user management, and data backup procedures
- Performed diagnostics, workstation maintenance, and update procedures for end user workstations consisting of MacBook and PCs
- Managed licensing and installations of Office 365 applications for MacBook laptops
IT Tech 2
Blackfoot Telecommunications Group
07.2015 - 06.2016
- Assisted network team with troubleshooting and repair of critical network infrastructure switches and routers, including after-hours hardware changes
- Performed routine maintenance of distribution sites and equipment, including firmware upgrades and battery replacement for backup power supplies
- Maintained inventory of spare equipment, active devices, and decommissioned hardware
- Added all new devices to network monitoring system for SNMP polling and system health statistics collection
IT Tech 1
Blackfoot Telecommunications Group
05.2014 - 07.2015
- Provided intermediate-level support for business and residential Internet and voice circuits
- Assisted with IP database record-keeping and adding clients to circuit monitoring system for proactive alerts and network health statistics
- Assembled documentation for department processes and troubleshooting procedures
- Performed diagnostics and standard workstation maintenance at customer request
Department Supervisor, Installation/Support
Education Logistics
07.2013 - 05.2014
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operational performance of implementation and support team.
Applications Administrator
Education Logistics
05.2012 - 07.2013
- Monitored daily logs and reports and escalated issues to app developers to reach resolution.
- Assisted network group with tasks and technical support.
- Maintained compliance with industry regulations by conducting thorough audits of applications and associated processes.
- Worked closely with developers to test new software releases, providing valuable feedback to improve product quality.
- Streamlined user experience through the configuration of customized application settings.
- Implemented new applications, features and enhancements to existing applications.
- Enhanced application performance by implementing regular system updates and maintenance.
- Optimized application functionality by coordinating upgrades, patches, installations, and migrations as needed.
- Coordinated seamless integration between multiple applications in order to streamline business processes.
- Ensured data integrity and security by managing user access controls and permissions.
- Reduced downtime by effectively troubleshooting and resolving complex technical issues.
- Established best practices for maintaining stability across all platforms while minimizing risk during major changes.
- Diagnosed and resolved hardware and software issues.
Help Desk Team Lead
University of Montana
01.2011 - 05.2012
- Assisted in the successful migration of academic applications and user data while minimizing user downtime.
- Oversaw scheduling, workload distribution, and resource allocation for optimal help desk coverage during peak hours.
- Trained new student employees on company policies, procedures, and best practices for effective support delivery.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
- Served as a primary point of escalation for challenging technical problems requiring advanced troubleshooting skills.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees and department computer labs
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Provided basic end-user troubleshooting and desktop support.
Education
Bachelor of Science - Management Information Systems, Business Administration
University of Montana
Missoula, MT05-2012
Skills
- IT Infrastructure Design
- LAN/WAN Setup and Maintenance
- Microsoft 365 Administration
- Network Infrastructure Management
- Project Management
- Remote Monitoring and Management (RMM)
- Troubleshooting and Maintenance
- VoIP Implementations
- Active Directory Management
- Cloud Services Management
- Customer Service
- Documentation and Process Management
- Firewall and Security Implementation
- Group Policy Implementation
- HIPAA/PCI-DSS Compliance
Accomplishments
- VoIP Implementation and User Training: At current role, designed VoIP implementations at First Call Computer Solutions, leveraging innovative solutions and engaging training methods, leading to seamless phone number porting and handset provisioning for clients.
- Windows Server Migration: As an IT Projects Engineer 2, performed comprehensive Windows Server migrations at First Call Computer Solutions, applying thorough planning and resourceful problem-solving, resulting in minimal downtime and secure data transitions.
- Active Directory and Microsoft 365 Management: As an IT Projects Engineer 2, implemented and configured group policies for Active Directory OUs at First Call Computer Solutions, demonstrating dependable execution and objective-driven results, ensuring automated deployment of network shares and printers.
PERSONALITY STRENGTHS
- Experimental: Open to new, innovative approaches
- Planful: Structured, meticulous, and achievement-oriented
- Collaborative: Relationship builder, assertive and equipped to lead
- Accommodating: Diplomatic and accepting of others’ needs
- Composed: Remains calm under pressure
- Scientifically validated by Truepath.ai
Timeline
IT Projects Engineer 3
First Call Computer Solutions
06.2023 - Current
IT Projects Engineer 2
First Call Computer Solutions
08.2022 - 06.2023
IT Support Engineer 2
First Call Computer Solutions
12.2021 - 08.2022
IT Support Engineer 1
First Call Computer Solutions
02.2021 - 12.2021
Customer Service Representative
AT&T
07.2020 - 02.2021
Owner
High Noon Solutions
03.2019 - 07.2020
Business Systems Manager
Blue Marble Biomaterials
07.2017 - 02.2019
IT Specialist
Blue Marble Biomaterials
06.2016 - 07.2017
IT Tech 2
Blackfoot Telecommunications Group
07.2015 - 06.2016
IT Tech 1
Blackfoot Telecommunications Group
05.2014 - 07.2015
Department Supervisor, Installation/Support
Education Logistics
07.2013 - 05.2014
Applications Administrator
Education Logistics
05.2012 - 07.2013
Help Desk Team Lead
University of Montana
01.2011 - 05.2012
Bachelor of Science - Management Information Systems, Business Administration
University of Montana
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