Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rob Decker III

Fultondale

Summary

Dynamic Assistant Store Manager at Lowes Home Improvement with a proven track record in enhancing customer experience and driving sales through strategic planning and effective team management. Skilled in problem-solving and operations oversight, I successfully increased customer satisfaction ratings and developed a loyal customer base, ensuring a thriving retail environment.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Lowes Home Improvment
04.2011 - 05.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Journeyman Electrician

Dua Electrical Contracting
02.2007 - 01.2010
  • Repaired and installed new fixtures, wiring, circuits, and motors.
  • Assisted in training apprentice electricians, sharing knowledge, techniques, and best practices for success in the trade.
  • Collaborated with other tradespeople to complete complex projects efficiently and meet deadlines.
  • Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
  • Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
  • Maintained a clean and organized work environment, ensuring optimal productivity during electrical tasks.
  • Verified problems, investigated faults, and troubleshot solutions to enhance installations.
  • Completed challenging assignments on time by effectively prioritizing tasks and managing resources.
  • Ensured seamless project completion with timely installation of wiring, fixtures, and control devices.
  • Consistently met project specifications through strict adherence to guidelines outlined in scope-of-work documents.
  • Reduced downtime in production facilities by promptly troubleshooting and resolving electrical issues.
  • Enhanced team cohesion and efficiency, leading by example and promoting open communication among colleagues.
  • Collaborated with construction teams to ensure electrical installations were completed according to architectural plans.
  • Minimized project delays, adeptly navigating permits and inspection processes with local regulatory bodies.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
  • Studied building schematics to determine location of wiring and equipment.

Education

No Degree - Solar Panel Installation

Orange County Community College
Middletown, NY
01-2002

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Attention to detail
  • Employee scheduling
  • Team management
  • Work Planning and Prioritization
  • Strategic planning
  • Operations oversight
  • Workforce management
  • Decision-making
  • Payroll administration and timekeeping

Accomplishments

Achieved to be the Number 1 Pro service team in the District for 2 years straight with the help of my team.

Timeline

Assistant Store Manager

Lowes Home Improvment
04.2011 - 05.2024

Journeyman Electrician

Dua Electrical Contracting
02.2007 - 01.2010

No Degree - Solar Panel Installation

Orange County Community College

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