Summary
Overview
Work History
Education
Skills
Timeline
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Rob Durant

Barberton,OH

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

15
15
years of professional experience

Work History

Account Manager

Ground Pro LLC
09.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Kept detailed records of daily activities through online customer database.

Police Officer

Munroe Falls Police Department
08.2015 - 09.2019
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.

Private Security Officer

Signet Jewelers
06.2015 - 02.2016
  • Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
  • Trained new security officers on company protocols, procedures, and best practices for optimal performance.
  • Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
  • Reduced risk of theft with monitoring of high-value assets in secured locations.

Salesperson

Dayton Nursery
02.2014 - 07.2015
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Store Manager

Sportsmans Liquidations
03.2013 - 02.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Postal Carrier

United States Postal Service, USPS
10.2011 - 12.2012
  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
  • Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
  • Planned and cased mail in sequence of delivery for designated route.

Federal Correctional Officer

USDB
03.2009 - 08.2010
  • Conducted regular inspections of the living quarters, ensuring cleanliness, safety, and adherence to regulations.
  • Participated in ongoing training sessions to enhance knowledge of federal regulations pertaining to correctional facilities and stay up-to-date on best practices in corrections management.
  • Managed prisoner transport to and from court appearances and other outside appointments, ensuring compliance with safety procedures and maintaining a secure environment during movement.

Military Police Officer

United States Army
03.2009 - 03.2009
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.

Education

Computer Networking And Telecommunications

University of Phoenix
Tempe, AZ

Police Science

Stark State College
Canton, OH
05.2015

High School Diploma -

Barberton High School
Barberton, OH
06.2007

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Relationship Building
  • Account Management
  • Networking skills
  • Issue Resolution
  • Marketing

Timeline

Account Manager

Ground Pro LLC
09.2019 - Current

Police Officer

Munroe Falls Police Department
08.2015 - 09.2019

Private Security Officer

Signet Jewelers
06.2015 - 02.2016

Salesperson

Dayton Nursery
02.2014 - 07.2015

Store Manager

Sportsmans Liquidations
03.2013 - 02.2014

Postal Carrier

United States Postal Service, USPS
10.2011 - 12.2012

Federal Correctional Officer

USDB
03.2009 - 08.2010

Military Police Officer

United States Army
03.2009 - 03.2009

Computer Networking And Telecommunications

University of Phoenix

Police Science

Stark State College

High School Diploma -

Barberton High School

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Rob Durant