Hi, I’m
Rob Fiorentino
Southampton,PA
Summary
Dynamic and innovative Barber with a proven track record at Fuze Barbershop, where I significantly increased client retention through exceptional customer service and mastery in precision haircutting. Skilled in both verbal communication and advanced scissor work, I excel in creating personalized experiences, fostering strong client relationships, and staying ahead of industry trends.
Overview
18
years of professional experience
Work History
Fuze Barbershop
Barber
10.2019 - Current
Job overview
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Resolved guest complaints about service or style.
- Managed complex appointment schedule for high-volume client base.
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Adapted quickly to new hair care trends, keeping shop's services relevant and in demand.
- Built strong relationships with clients, encouraging repeat visits and word-of-mouth referrals.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Operated clippers and shears to create customized looks.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Laced Barbershop
Barber
05.2017 - 01.2018
Job overview
- Regularly sanitized tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Consulted with clients to assess personal style preferences and unique needs.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Distributed business cards outside of salon to generate new business.
- Managed complex appointment schedule for high-volume client base.
- Increased shop revenue by promoting and selling hair care products suited to client needs.
- Developed loyal customer base through exceptional service and attention to detail in every cut and shave.
- Completed quality haircuts and styling for men, women and children.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Operated clippers and shears to create customized looks.
Holland Barber & Hairstyling Shop
Barber
02.2007 - 05.2016
Job overview
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Managed business customer service, responding to requests and concerns promptly.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Managed complex appointment schedule for high-volume client base.
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Implemented new hygiene protocols, significantly reducing risk of cross-contamination.
- Increased shop revenue by promoting and selling hair care products suited to client needs.
- Adapted quickly to new hair care trends, keeping shop's services relevant and in demand.
- Developed loyal customer base through exceptional service and attention to detail in every cut and shave.
- Managed inventory effectively, ensuring all necessary supplies were always available.
- Maintained high cleanliness standards in work area, ensuring welcoming environment for clients.
- Guided clients in selecting hairstyles that complemented their features, boosting confidence with their appearance.
- Built strong relationships with clients, encouraging repeat visits and word-of-mouth referrals.
- Initiated feedback system for services offered, leading to continuous improvement and innovation.
- Collaborated with colleagues to organize community outreach events, boosting local engagement.
- Fostered positive and productive work environment, contributing to team morale and motivation.
- Customized hair treatments for clients with unique needs, enhancing customer satisfaction.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Consulted with customers to understand hair cut, color and styling desires.
- Maintained regular client list and successfully handled walk-in customers.
- Completed quality haircuts and styling for men, women and children.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Operated clippers and shears to create customized looks.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
Education
Levittown Beauty Academy , Levittown, PA
Cosmetology from Hairstyling And Hair Maintenance
11.2007
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Business management
- Strong leader
- Appointment scheduling
- Equipment maintenance
- Beard trimming
- Precision haircutting
- Beard shaping
- Clipper techniques
- Hot towel treatments
- Razor shaving
- Opening and closing procedures
- Professional manner
- Clippers usage
- Fade mastery
- Accurate money handling
- Sanitation practices
- Product knowledge
- Hair coloring
- Mentoring and training
- Client needs assessment
- Mustache grooming
- Texturizing techniques
- Industry trends
- Upselling services
- Client scheduling
- Advanced scissor work
- State licensed cosmetologist
- Customer service excellence
- Diverse hairstyles
- Bald fades
- Beard shaving
- Hot shaves
- Straight razor shaving
- Innovative hairstyling techniques
- Hairstyles and trends
- Shears expertise
- Cuts and fades
- Outstanding customer service
- Facial trimming
- Hair product recommendations
- Beard trims
- Multitasking Abilities
- Time management
- Customer service
- Teamwork and collaboration
- Task prioritization
- Teamwork
- Problem-solving skills
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Cash handling
- Relationship building
- Safety procedures
- Client management
- Sterilization techniques
- Team building
- Professional ethics
- Creative vision
Timeline
Barber
Fuze Barbershop
10.2019 - Current
Barber
Laced Barbershop
05.2017 - 01.2018
Barber
Holland Barber & Hairstyling Shop
02.2007 - 05.2016
Levittown Beauty Academy
Cosmetology from Hairstyling And Hair Maintenance
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