Rob Friend
Ball Ground,GA
Summary
Engineering and sales professional adept at tracking and developing projects, problem solving, and building long-term relationships with customers and coworkers. Self-motivated professional, capable of working independently and as part of a team
Overview
11
11
years of professional experience
Work History
Sales - Territory Manager
Lumberock, a CMI Company
04.2023 - 09.2024
- Worked closely with sales leadership to develop processes to manage business both by selling directly and also working towards a traditional two step distribution channel
- Improved and lead assigned territory to increase sales at retail lumber yards and assist with special orders of Lumberock throughout the territory
- Coordinated and conducted training on products for store personnel
- Represented Lumberock regionally (AL, GA, SC, and TN) and attended trade home shows and contractor events to promote Lumberock products. Trade shows include IBS, Deck Expo, Dock Expo, and many of the local contractor events
- Partnered directly with marketing to improve products, including updating labels on back of samples, catalogs, and other literature by reporting back what I hear in the field
- Sales revenue:
- 2023: $800k
- 2024: Projected $1.32M
Sales - Territory Manager
MoistureShield, an OldCastle Company
06.2019 - 03.2023
- Worked closely with sales leadership to develop processes to manage business in the traditional 2 step distribution channel
- Improved and lead assigned territory to increase sales at retail lumber yards and regional distribution partners, and assist with gaining stocking dealers and special orders of MoistureShield throughout the territory
- Coordinated and conducted training on products for store personnel
- Represented MoistureShield regionally (AL and GA) and attended trade home shows and contractor events to promote MoistureShield products
- Investigated and, if applicable, resolved customer claims to reinforce relationship between customer, local store, and MoistureShield
- Sales revenue:
- 2019: $1.36M
- 2020: $2.30M
- 2021: $3.15M
- 2022: $4.05M
Sales - Territory Manager
Fiberon
04.2018 - 06.2019
- Worked both alone and with distribution, as opportunities required, to increase the number of dealers
- Worked with existing dealers and distributors to target new dealers and contractors
- Reinforced relationships with key dealers and provided training periodically on new products
- Converted contractors from competitor brands to Fiberon by building relationships and through marketing programs
Sales - Territory Manager
J.O. King, Inc
02.2016 - 04.2018
- Managed a portfolio of 100+ accounts and $1M+ in annual sales
- Increased sales from $300,000 in 2016 to $900,000 in 2017
- Presented new products to customers through demos and presentations
- Reviewed current services and product lines to identify opportunities to grow sales with key accounts
- Negotiated prices, terms of sales, and service agreements
Project Engineer
Chart Industries Inc
01.2015 - 02.2016
- Completed project mechanical design while providing technical solutions feedback
- Project manager for design and manufacturing teams to build proprietary process equipment within cost and time constraints
- Conducted research that tests and analyzes feasibility, design, operation and performance of equipment, components and systems
- Project lead on multiple projects simultaneously
- Approved design drawings and purchase requisitions.
- Worked closely with production to continue moving projects forward
- Developed, tested, and assessed alternative design prototypes and processing methods
Field Service Engineer
Chart Industries Inc
08.2013 - 01.2015
- Assisted customers in making product selections, based on customers' needs, product specifications, and applicable regulations
- Interpreted and validated technical issues. Test solutions, follow-up, and escalate when necessary
- Provided high level and in-depth technical support by resolving inquiries by phone, email, and website, in a time frame consistent with department and team service levels and goals while maintaining detailed documentation through logging of support cases
- Wrote Tech Tips and Med Tips for public company website
- Team leader of five members
- Wrote Technical Manual in collaboration with engineering team for new Oxygen Concentrator
Education
Bachelor of Science - Mechanical Engineering Technology
Kennesaw State University
Kennesaw, GA2013
Skills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Goals and performance
- Sales expertise
- Sales Forecasting
- Account Servicing
- Relationship Building
- Sales Training
- Strategic Planning
Accomplishments
- Dean's list multiple semesters
- Recipient of Honor's Scholarship
- Recipient of HOPE Scholarship
Hobbies
- Piano
- Soccer
- Rock Climbing
- Camping
- Motorcycles
Timeline
Sales - Territory Manager
Lumberock, a CMI Company
04.2023 - 09.2024
Sales - Territory Manager
MoistureShield, an OldCastle Company
06.2019 - 03.2023
Sales - Territory Manager
Fiberon
04.2018 - 06.2019
Sales - Territory Manager
J.O. King, Inc
02.2016 - 04.2018
Project Engineer
Chart Industries Inc
01.2015 - 02.2016
Field Service Engineer
Chart Industries Inc
08.2013 - 01.2015
Bachelor of Science - Mechanical Engineering Technology
Kennesaw State University
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