

Results-driven Fixed Operations Executive with 25+ years of comprehensive automotive experience spanning sales, service, and parts management across premium and volume brands. Proven track record of transforming dealership operations through strategic process improvements, including pioneering video MPI programs that consistently drive 30%+ increases in customer approval rates and average repair order values. Expert in building and leading high-performance teams that achieve top-tier CSI rankings at regional and national levels. Demonstrated success in managing multi-brand operations with revenues exceeding $15M annually while maintaining exceptional customer satisfaction scores and departmental profitability. Dynamic individual with hands-on experience in Client Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Willing to relocate. Authorized to work in the US
Certifications