Rob Harris
Benton,AR
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
25
25
years of professional experience
Work History
Store Manager
Caseys General Stores Inc
N LITTLE ROCK , AR
2018.08 - Current
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Store Manager
Bestway Rent To Own
Benton , AR
2007.01 - 2018.04
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Sr Warehouse Lead
Apria Healthcare
Little Rock , AR
1998.02 - 2009.11
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
High School Diploma -
Joe T Robinson High
Little Rock, AR05.1984
Skills
- Payroll Management
- Policies and Procedures
- Sales Strategies
- Staff Supervision
- Employee Supervision and Motivation
- Store Opening and Closing
- Documentation and Reporting
- Multitasking and Organization
- Store Merchandising
- Cash Management
- Inventory Management
- Team Building and Leadership
- Customer Service
- Recruiting and Hiring
- Shift Scheduling
- Verbal and Written Communication
- Store Operations Oversight
- Store Opening and Closing Procedures
- Employee Motivation
- Problem Anticipation and Resolution
- Assignment Delegation
- Sales Promotion
- Financial Statement Review
- Recruitment and Hiring
- Staff Scheduling
- Process Improvements
- Focus and Follow-Through
- Goal Setting
- Customer Service Management
- Supplier Monitoring
- Team Leadership
- Policy Development and Enforcement
- Mathematical Calculation and Reasoning
- Cost Reduction
- Originality and Creativity
- Hiring and Onboarding
- Decision Making
- Management Team Building
- Sales Tracking
- Performance Assessment
- Training Management
- Staff Development
- Budget Control
- Supply Chain Management
- Staff Training
- Microsoft Outlook
- Microsoft Windows
- Sales Activities
- Time Management
- Order Supplies
- Project Management
- Order Management
Timeline
Store Manager
Caseys General Stores Inc
2018.08 - Current
Store Manager
Bestway Rent To Own
2007.01 - 2018.04
Sr Warehouse Lead
Apria Healthcare
1998.02 - 2009.11
High School Diploma -
Joe T Robinson High