Rob Henriquez
Henderson,NV
Summary
I am a goal-driven professional with over 12 years of experience in the premium service industry. Reliable Premium Service Manager & Sales Consultant accustomed to promoting exceptional service, sales and leadership qualities. Pursuit of new challenges with a progressive industry. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Southern Glazer's Wine and Spirits
Henderson, NV
09.2022 - Current
- Analyzed customer needs and preferences to recommend appropriate products.
- Recommended process improvements that could enhance sales performance.
- Provided detailed product information to customers, including features, prices, and availability.
- Established long-term relationships with key contacts at client companies.
- Increased revenue by skillfully upselling and closing customer sales to meet business needs.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Listened to customers to understand needs and refer to optimal services.
- Prepared and delivered appropriate presentations on products and services.
- WSET Level I - certification
Senior Premium Service Manager, VVIP's
Las Vegas Raiders
Henderson, NV
06.2019 - 08.2022
- Specialized service on the top 2% revenue base season ticket holders, totaling 300 VVIP accounts.
- Completed the recovery of the initial PSL funds of 75 million and yearly renewal revenue of 4.5 million.
- Adhered to customer service standards while achieving 100% renewal rate for 2021 & 2022 retention.
- Composed promotional digital communications to the entire season ticket base.
- Built all protocol and logistical layouts for VIP entrances at the Allegiant Stadium.
- Partnered with Game Operations, F&B, Marketing and Corporate Leaders to ensure world class entertainment experience for VVIP account holders.
- Hired and trained service department staff to drive performance.
- Provided leadership, insight and mentoring for newly hired employees to supply knowledge of various company platforms.
- Implemented the design, negotiation and logistics for distribution of the Premium VVIP/Club accounts for events.
- Conferred with business leaders to evaluate business needs and determine ticket pricing for the upcoming season.
Premium Service Manager
Oakland Raiders
Alameda, CA
01.2017 - 01.2019
- Serviced club member base of 2700 accounts.
- Assisted in hiring and training premium service game day seasonal staff.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Prepared, monitored and executed premium events for season ticket members.
- Demonstrated excellent communication skills in resolving product and consumer questions or concerns.
- Established positive rapport with clients, managers and customer service team members to maintain a positive and successful work environment.
Premium Service Coordinator
Oakland Raiders
Alameda, CA
10.2014 - 01.2017
- Recognized for the highest season ticket renewal rate.
- Drove sales by effectively up-selling and cross-selling products to maximize profitability.
- Built relationships with new and existing clients to sell or renew season tickets purchases.
- Reconciled accounts and maintained a steady outbound call percentage.
- Developed and implemented strategies to retain clients loyalty.
Education
BBA - Business Marketing
University of Hawaii At Manoa
Honolulu, HawaiiBusiness International Studies - Study Aboard Program
Universidad De Salamanca
Seville, SpainSkills
- Project & Logistics Management
- Personable Client Engagement
- Mentoring Team Members
- Leadership with Integrity
- Premium Sales & Market Development
- Proficient in Microsoft Office, Salesforce & Archtics
Timeline
Sales Consultant
Southern Glazer's Wine and Spirits
09.2022 - Current
Senior Premium Service Manager, VVIP's
Las Vegas Raiders
06.2019 - 08.2022
Premium Service Manager
Oakland Raiders
01.2017 - 01.2019
Premium Service Coordinator
Oakland Raiders
10.2014 - 01.2017
BBA - Business Marketing
University of Hawaii At Manoa
Business International Studies - Study Aboard Program
Universidad De Salamanca
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