I enjoy watching my 15 year old daughter expand her golf skills and compete in tournaments
Rob Hinzman
Owner Concrete Craft of Athens
Bishop,GA
Summary
Dynamic business leader with a proven track record at Concrete Craft of Athens and Athens Area Commencement Center, excelling in operational efficiency and customer relations. Expert in strategic planning and financial management. Committed to fostering strong client relationships and driving business growth through innovative marketing strategies and exceptional service.
Detail-oriented individual with exceptional communication and project management skills within the contracting industry.
Effectively guided healthcare professionals to optimize patient care by encouraging patients needs as priority with compassion and empathy. Obtained accreditation of Commission on Accreditation of Rehabilitation Facilities (CARF) and re-certification of CARF every three years. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed customer expectations and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Upheld high expectations on all decorative concrete installations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner
Concrete Craft of Athens
12.2018 - Current
- Provided beautiful concrete transformations with multiple decorative concrete products. Transformed ordinary concrete surfaces to extraordinary works of art.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
Administrator - Business Operations
Athens Area Commencement Center
10.2003 - 12.2018
- Provided liaisons with other healthcare providers in the local communities with implemental relationships.
- Provider for UGAAA and student athletes (particularly football) on weekly basis.
- Maintained CARF Accreditation.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Coordinated internal resources to ensure timely delivery of products or services to clients.
- Streamlined business operations by implementing efficient processes and policies.
- Enhanced team productivity by optimizing workflows and task delegation.
- Safeguarded company information by enforcing robust security protocols for both physical and digital assets.
- Evaluated operational efficiency, identifying opportunities for process improvements or cost savings initiatives.
- Supported change management efforts through effective communication of new policies and procedures to employees at all levels of the organization.
- Managed cross-functional teams, fostering collaboration, and driving project success.
- Oversaw vendor relationships, negotiating contracts for optimal pricing and quality assurance.
- Maintained compliance with industry regulations, ensuring adherence to all relevant laws and guidelines.
- Assessed staff training needs, developing targeted programs that improved skills and knowledge within the workforce.
- Collaborated closely with department heads on strategic planning activities, aligning objectives across various functional areas within the organization.
- Cultivated a positive work environment by promoting employee engagement initiatives and fostering open lines of communication among team members.
- Improved customer satisfaction through proactive communication and issue resolution.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Prepared operational and salary budgets.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Observed all laws, regulations and other applicable obligations.
- Contributed to economic success by participating in budgeting process.
- Represented company at conferences and seminars to boost outreach.
- Reconciled business and creative needs.
- Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
- Drove specification, scheduling, status and review processes.
- Executed training programs.
- Oversaw adequacy and soundness of organization's financial structure.
- Translated business priorities into implementable actions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Bachelor of Arts - Psychology
Piedmont College
Athens, GA12-2008
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Brand compliance
- Franchise relations
- Operations management
- Project estimating
- Strategic planning
- Sales leadership
- Staff hiring
- Business launch
- Employee development
- Business management
- Bidding processes
- Sales management
- Partnership development
- Service quality assurance
- Business planning
- Financial management
- Marketing
- Cost reduction
- Business development
- Administrative oversight
- Business marketing
- Regulatory compliance
- Product branding
- Hiring and staffing
- Strategic project planning
- Profit and loss
- Inventory control
- Business leadership
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Decision-making
- Customer service management
- Operational efficiency
Certification
- Certified Addiction Counselor Level II, Alcohol and Drug Abuse Certification Board of Georgia - [Timeframe]
Interests
Awards
Concrete Craft of Athens was awarded Best of Georgia for Other Home Services Contractors in 2022.
Concrete Craft of Athens was awarded Most Improved by Percentage in 2020.
Concrete Craft of Athens was awarded for the Concrete Craft Cares award. This is for giving back in the community.
Timeline
Owner
Concrete Craft of Athens
12.2018 - Current
Administrator - Business Operations
Athens Area Commencement Center
10.2003 - 12.2018
Bachelor of Arts - Psychology
Piedmont College
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