Summary

Overview

Work History

Education

Skills

Timeline

Robert Ladouceur

Springfield

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

years of professional experience

4047

years of post-secondary education

Work History

Landscaper /General Laborer

Gold N Touch Landscaping

Dayton

05.2025 - Current

Maintained landscape design integrity through regular upkeep and seasonal adjustments.
Operated landscaping equipment safely and efficiently during project execution.
Collaborated with team members to complete large-scale landscaping projects on schedule.
Cut and trimmed lawns using power mowers and edgers.
Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
Cleaned up debris after completing jobsite tasks.
Cleared pathways of overgrowth, debris, and snow to reduce hazards.

Perishable Selector

Aldi Distribution Center

10.2024 - Current

Moved loads of up to [Number] pounds using forklifts and other lift equipment.
Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
Ensured product availability by proactively replenishing shelves when stock levels were low or when new shipments arrived.
Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.

Police Officer

City of Dayton

06.2021 - 11.2023

Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Answered emergency calls for help from citizens and business owners.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.

Meat and Seafood Manager

Kroger

05.2018 - 09.2021

Increased department sales by introducing new and unique meat and seafood items to cater to diverse customer preferences.
Improved team productivity by providing ongoing training, coaching, and support for staff members in cutting techniques, merchandising, and customer service best practices.
Collaborated with other store departments to create innovative meal solutions that incorporated meat/seafood offerings, encouraging customers to shop beyond their initial department of interest.
Spearheaded cross-departmental initiatives aimed at increasing store traffic, collaborating with other departments on joint promotions or events.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Geek Squad Manager

BestBuy

09.2020 - 06.2021

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.