Rob Lamfers-HIll
Belmond,IA
Summary
Results-driven professional with a strong background in customer service and team leadership. Known for resolving issues efficiently and enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Ag Sales
K.C. Nielsen Ltd
Kanawha, Iowa
02.2023 - Current
- Resolved customer issues promptly, ensuring high satisfaction through expert service delivery.
- Identified customer needs, improving service responsiveness and satisfaction.
- Delivered exceptional service in face-to-face and phone interactions, contributing to customer loyalty.
- Engaged customers, building rapport and fostering long-term relationships.
Automotive Fixed Operations Manager
Pritchard Companies
Belmond, Iowa
01.2011 - 02.2023
- Managed daily operations of automotive service department.
- Supervised team of technicians to deliver quality service and improve customer satisfaction.
- Implemented processes that streamlined workflow in service operations, reducing wait times.
- Developed training programs for service technicians that increased technical proficiency and service quality.
- Trained staff on best practices for customer service and technical skills.
- Oversaw scheduling and allocation of resources for service appointments.
- Collaborated with sales teams to align service offerings with customer needs.
Automotive Technician
Pritchard Companies
Clarion, Iowa
01.2006 - 01.2011
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Performed routine maintenance and repairs on various makes and models.
- Developed an in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Maintained accurate records of services performed and parts used for customer vehicles.
- Trained junior technicians on best practices for automotive repair and safety protocols.
- Communicated effectively with customers to explain service needs and recommendations.
Automotive Technician
Lake Chevrolet
Clear Lake, Iowa
04.2003 - 01.2006
- Achieved ASE and GM master certification through rigorous training and testing.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Maintained certifications and completed training on systems and components.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Assessed vehicle repair needs to provide accurate cost estimates for customers..
- Evaluated vehicle schematics to assess required parts and order accordingly.
Education
Associate of Arts - Automotive Technology
North Iowa Area Community College
Mason City, IA05-1998
Skills
- Product knowledge
- Sales strategy
- Customer service
- Conflict resolution
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Rapport building
Timeline
Ag Sales
K.C. Nielsen Ltd
02.2023 - Current
Automotive Fixed Operations Manager
Pritchard Companies
01.2011 - 02.2023
Automotive Technician
Pritchard Companies
01.2006 - 01.2011
Automotive Technician
Lake Chevrolet
04.2003 - 01.2006
Associate of Arts - Automotive Technology
North Iowa Area Community College