Summary
Overview
Work History
Skills
Timeline
Generic

Rob Nobbman

Estill Springs,TN

Summary

Dynamic leader with a proven track record at Lowe's, adept in workload prioritization and fostering team collaboration. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant efficiency improvements. Skilled in paint mixing expertise and motivating teams towards achieving sales and service excellence. Demonstrates exceptional problem-solving abilities and a commitment to professional growth.

Overview

39
39
years of professional experience

Work History

Paint Department Supervisor

Lowe's
10.2021 - Current
  • Implemented safety protocols, leading to a reduction in workplace accidents and injuries.
  • Managed daily operations of the paint department, ensuring a well-organized and efficient workspace.
  • Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for growth.
  • Improved paint department efficiency by streamlining inventory management and ordering processes.
  • Optimized staffing levels by analyzing workload data and adjusting schedules accordingly to meet customer demand.
  • Led monthly team meetings to discuss progress towards goals, address any concerns or challenges, and plan for future improvements in the department''s operations.
  • Collaborated with store management to develop promotional strategies for increased sales revenue.
  • Contributed to store-wide initiatives by coordinating efforts between the paint department and other teams within the organization.
  • Promoted an inclusive work environment that encouraged collaboration among diverse team members while respecting individual strengths and contributions.
  • Addressed customer complaints promptly, taking measures to prevent future issues from arising.
  • Coordinated with other departments to execute store-wide sales events, increasing paint department exposure and driving higher revenue.
  • Provided ongoing training to staff members, increasing overall team productivity and knowledge base.
  • Maintained up-to-date knowledge of industry trends, sharing insights with team members to better serve customers'' needs.
  • Facilitated cross-training opportunities among staff members, enabling greater flexibility in task assignments during peak times or absences.
  • Reduced waste by implementing proper paint mixing techniques and storage procedures.
  • Monitored budgetary constraints closely, making necessary adjustments to maintain profitability without compromising service quality or employee morale.
  • Developed strong relationships with vendors, resulting in more favorable pricing and delivery terms.
  • Established high standards of quality control, ensuring consistency across all products offered in the paint department.
  • Enhanced customer satisfaction with expert color matching and product recommendations.
  • Coordinated merchandising displays, signage and sales enablement.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Trained and oriented associates to maximize team performance.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Store Manager/ Trainer

Dollar General
02.2008 - 10.2021

Store Manager

Store Manager

Freds
02.2007 - 02.2008

Store Manager, trainer,

Store Manager

Walgreens Pharmacy
05.1998 - 02.2007
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Trainer/Store Manager

CVS Pharmacy
05.1993 - 06.1998
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Revolutionized safety training, significantly reducing workplace accidents.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Established and maintained quality control standards.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Dept Supervisor

Kmart
07.1985 - 06.1993
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.

Skills

  • Workload prioritization
  • Deadline Management
  • Task Delegation
  • Industry Trends Awareness
  • Color theory knowledge
  • Paint mixing expertise
  • Customer Service Management
  • Cash handling oversight
  • Store operations
  • Staff Training and Development
  • Goal Setting and Achievement
  • Store Organization
  • Employee Motivation
  • Inventory Control
  • Budgeting and financial management
  • Sales strategy development
  • Store maintenance
  • Sales Development
  • Merchandise Inspection
  • Staff meeting leadership
  • Replenishment coordination
  • Drawer preparation
  • Teamwork and Collaboration
  • Multitasking and Prioritizing
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Customer Satisfaction
  • Organizational Skills
  • Team Leadership
  • Team Collaboration
  • Cash Handling and Reconciliation
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Cash Handling
  • Team Building and Motivation
  • Customer Engagement
  • Customer Relations
  • Superior Work Ethic
  • Inventory and Stocking
  • Computer Proficiency
  • Delegation and Supervision
  • Team building
  • Staff Coaching and Training
  • Handling Complaints
  • Leadership Development
  • Adaptable to Changing Demands
  • Task Prioritization
  • Flexible Work Schedule
  • Self Motivation
  • Product Knowledge
  • Analytical Thinking
  • Conflict Resolution
  • Employee Training
  • Goal Setting
  • Complaint Handling
  • Professionalism
  • Basic Mathematics
  • Problem Anticipation and Resolution
  • Quality Control
  • Strategic Planning
  • Sales Leadership
  • Staff Training
  • Work Area Inspection
  • Time management abilities
  • Inventory Management
  • Policy Enforcement
  • Retail Operations
  • Product display

Timeline

Paint Department Supervisor

Lowe's
10.2021 - Current

Store Manager/ Trainer

Dollar General
02.2008 - 10.2021

Store Manager

Freds
02.2007 - 02.2008

Store Manager

Walgreens Pharmacy
05.1998 - 02.2007

Trainer/Store Manager

CVS Pharmacy
05.1993 - 06.1998

Dept Supervisor

Kmart
07.1985 - 06.1993
Rob Nobbman