Rob Perry
Yelm,WA
Summary
Dynamic and highly motivated professional with a passion for embracing new challenges. Demonstrates a robust work ethic, adaptability, and outstanding interpersonal skills. Proven ability to thrive in autonomous work environments while swiftly mastering novel skills. Possesses expertise in diverse mechanical systems and qualifies for military clearance, coupled with the capacity to lead teams when required. Known for exceptional problem-solving abilities and maintaining stellar performance under pressure.
Overview
19
19
years of professional experience
Work History
Archery Technician
Bass Pro Shops Outdoor World
Tacoma , WA
2023.10 - Current
- Filled out repair forms detailing any issues found when servicing customer's equipment.
- Performed minor repairs such as restringing and replacing parts on bows and arrows.
- Demonstrated proper form and technique to customers purchasing bows or arrows.
- Ensured that all necessary paperwork was completed accurately for warranty claims.
- Provided customer service by answering questions about archery products and services offered.
- Inspected, serviced, and maintained archery equipment for customers.
- Advised customers on upgrades they could make to their existing equipment or accessories they might need to purchase along with their new bow or arrow set-up.
- Tested customer's bows prior to delivery to ensure accuracy and quality assurance standards were met.
- Conducted demonstrations of different types of bows, arrows, sights, releases. to customers.
- Assisted in the setup of target range areas with appropriate safety measures.
- Instructed customers on how to use archery products safely and effectively.
- Created custom orders for clients based on their individual needs and preferences.
- Organized storage area to ensure that it remained neat and orderly at all times.
- Worked closely with sales team members in order to provide excellent customer service experiences.
- Maintained inventory of archery supplies and accessories.
- Performed routine inspection and maintenance of equipment to streamline machinery function.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Maintained equipment performance by cleaning and lubricating components.
- Cleaned and lubricated machinery shafts, bearings and gears to improve mechanical performance.
- Followed detailed instructions from manufacturer's manuals when performing repairs on complex pieces of equipment.
- Reviewed warranty information related to certain pieces of biomedical technology in order to identify coverage options available if a repair is needed.
Branch Manager
International Construction Equipment
Yelm , WA
2015.01 - 2023.07
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Disciplined employees to encourage compliance with company policies and procedures.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Designed sales and service strategies to improve revenue and retention.
- Supported outside sales force in servicing and obtaining new business.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Created reports summarizing operational performance metrics for senior management review.
- Identified opportunities for process improvement initiatives within the branch.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Assisted other branches when needed during peak periods or special projects.
- Resolved escalated customer complaints in a timely manner.
- Conducted regular performance reviews for all employees in the branch.
- Managed staff scheduling, hiring and training processes.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Implemented cost-saving measures through process improvements and negotiations.
- Conducted reviews and evaluations for cost-reduction opportunities.
Senior Master Technician
University Mazda
Seattle , WA
2005.01 - 2015.01
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Reviewed invoices prior to submission in order to verify accuracy before submitting them for payment.
- Replaced worn components with new parts such as brakes, cylinders, alternators, spark plugs, belts, hoses and filters.
- Conducted preventative maintenance services such as oil changes, brake system repairs, engine tune-ups, cooling system flushes, and air filter replacements.
- Utilized computer technology to access manufacturer specifications for the purpose of completing repairs efficiently.
- Assisted junior technicians in diagnosing problems by providing guidance on proper use of tools and equipment.
- Provided technical advice to customers regarding maintenance requirements for optimal performance of their vehicles.
- Performed road tests after completion of repairs in order to verify accuracy of work performed.
- Coordinated with service advisors to accurately estimate time required for repairs based on customer needs.
- Completed repairs according to up-to-date specifications and standards.
- Created detailed estimates for customers outlining cost associated with proposed repairs.
- Investigated customer complaints to determine root cause and developed repair solutions for a wide variety of vehicle malfunctions.
- Maintained accurate records of all work performed including parts used and labor hours expended.
- Inspected vehicles to ensure compliance with safety regulations and completed detailed reports outlining findings.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Kept detailed records of repairs, labor involved and parts used.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Evaluated, repaired and aligned vehicle suspensions.
- Maintained certifications and completed training on systems and components.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Attended technical training courses when available to increase knowledge base.
Education
High School Diploma -
Kamiak High School
Mukilteo, WA1997-06
Skills
- Hand tools proficiency
- Commercial Equipment Maintenance
- Process Control
- Mechanical Troubleshooting
- Equipment Calibration
- Machine repair
- Power Tools Operation
- Equipment Installation
- Testing
- Electrical diagnostics
- Preventive Maintenance
- Schematic reading
- Pneumatic Systems
- Hydraulic systems
- Welding Techniques
- Government restrictions
References
References available upon request.
Timeline
Archery Technician
Bass Pro Shops Outdoor World
2023.10 - Current
Branch Manager
International Construction Equipment
2015.01 - 2023.07
Senior Master Technician
University Mazda
2005.01 - 2015.01
High School Diploma -
Kamiak High School
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