Rob Pon
Broomfield,CO
Overview
24
24
years of professional experience
Work History
Operations Business Consultant
Kaiser Permanente
Aurora, CO
08.2010 - Current
- Assist with the implementation of new system enhancements and projects that impact the Patient Registration department.
- Identify areas for process improvement, and develop plans to change them.
- Represent the CO region at national meetings for Kiosk, ECI (Express Check-In), Garda, and PCI compliance.
- Partner with IT and Healthconnect System Analysts on kiosk and ECI update requests.
- Research member complaints and help determine root causes.
- Partner with the Training team to provide background information and screenshots for job aids when workarounds are needed.
- Order and maintain break-fix stock with IT for kiosk replacement parts.
- Manage repair authorization for kiosk printers and Ingenico credit card devices.
- Lead workstream projects as outlined by department leadership.
- Manage kiosk direction updates and redirect rules.
Physical and Occupational Therapy Manager
Kaiser Permanente
Lafayette, CO
01.2006 - 08.2025
- Manage Physical Therapists, Occupational Therapists, and Physical Therapy Aides for two locations (Rock Creek and Baseline Medical Offices).
- Maintain regional appointment access metrics for appointment availability.
- Manage a 40% patient caseload for physical therapy.
- Track attendance and initiate performance management steps when necessary for the staff of two separate labor unions (Local 7 and SEIU Local 105).
- Completed annual end-of-year evaluations for all staff.
Physical Therapist
Kaiser Permanente
Lakewood, CO
12.2001 - 12.2005
- Manage a full-time schedule of patients in an outpatient setting.
- Assist in scheduling follow-up visits for my own patients.
- Complete all documentation and close the encounter by the end of the day for timely charge and claims processing.
- General department cleaning and restocking of supplies.
Education
Post Graduate Certification - Manual Therapy
University of St Augustine
Saint Augustine, FL02-2006
Master of Science - Physical Therapy
University of Colorado Health Sciences Center
Denver, CO05-1999
Bachelor of Arts - Kinesiology
University of Colorado At Boulder
Boulder, CO05-1996
Skills
- Project management
- System optimization
- Continuous improvement
- Customer service management
- Vendor collaboration
- Strategy realignment
References
References available upon request.
Timeline
Operations Business Consultant
Kaiser Permanente
08.2010 - Current
Physical and Occupational Therapy Manager
Kaiser Permanente
01.2006 - 08.2025
Physical Therapist
Kaiser Permanente
12.2001 - 12.2005
Post Graduate Certification - Manual Therapy
University of St Augustine
Master of Science - Physical Therapy
University of Colorado Health Sciences Center
Bachelor of Arts - Kinesiology
University of Colorado At Boulder
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