Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rob Robinson

Englewood,12

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

14
14
years of professional experience

Work History

Store Manager/ Business Guru

SalonCentric
05.2019 - Current
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Inspired others and collaborate with the team to reach their full potential by teaching and supporting new hire onboarding, all company initiatives and goals, and cultivating an environment for business and creative growth

Salon and Spa Consulting

Self-employeed
01.2018 - 05.2019
  • Responsible for delivering exemplary support and driving sales within the salon
  • Took initiative to create a on going business plan with the Salon Owner to reach sales and business goals
  • Provided instruction on optimum practices
  • Planned and executed education within the business as established by the companies guidelines
  • Developed the role of in salon educator, and support their education initiatives
  • Coached, trained and mentored the staff on culture throughout the organization
  • Analyzed clients data to support the business
  • Developed proposals and participate in sales/business development to support the business’s transformation
  • Human Resources/Payroll

Salon and Spa Manager

VEDA Salon & Spa
04.2010 - 11.2017
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Monitored industry trends, incorporating innovative techniques into existing service offerings when appropriate.
  • Greeted spa guests warmly to create positive first impression of establishment.

Education

High School Diploma -

Pueblo County High School
Pueblo, CO
06.1993

Skills

  • Maximizing profitability

  • Quality Assurance

  • Database Maintenance

  • Relationship Building

  • Teamwork and Collaboration

  • Team leadership and coaching

  • Employee reviews

  • Hiring and Onboarding

  • Employee Motivation

  • Customer Relations

Timeline

Store Manager/ Business Guru

SalonCentric
05.2019 - Current

Salon and Spa Consulting

Self-employeed
01.2018 - 05.2019

Salon and Spa Manager

VEDA Salon & Spa
04.2010 - 11.2017

High School Diploma -

Pueblo County High School

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Rob Robinson