Summary
Work History
Education
Skills
Timeline
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Rob Russ

Rob Russ

Grass Valley,CA

Summary

With a proven track record at Leni’s Beauty Apothary, I excel in customer service and strategic planning, enhancing client satisfaction and operational efficiency. My leadership fosters team growth and a culture of continuous improvement, achieving significant business enhancements. Skilled in multitasking and communication, I drive projects to success, maintaining high standards of cleanliness and safety.

Work History

Salon Manager

Leni’s Beauty Apothecary
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.

Job Site Manager

G.I. Junk
  • Developed strong relationships with clients, leading to repeat business and positive referrals.
  • Implemented innovative construction techniques that led to increased efficiency, reduced costs, and a more sustainable approach to site management.
  • Ensured quality control standards were met by establishing inspection processes and overseeing on-site activities.
  • Promoted a culture of continuous improvement by encouraging feedback from team members and regularly reviewing operational procedures for potential enhancements.
  • Established robust budgetary controls that resulted in reduced financial waste without compromising quality or schedule adherence.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns, providing regular updates on progress, and delivering high-quality finished projects within agreed-upon timeframes.
  • Achieved successful project completion by consistently meeting deadlines and maintaining effective communication with team members.
  • Increased employee productivity through comprehensive training programs and performance evaluations.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Assumed responsibility for personnel deployed to work site.

Assembly Lead

TTM Guitars
  • Complied with all regulatory requirements during production processes to maintain industry certifications and uphold company reputation for excellence.
  • Increased overall team performance by setting clear goals, providing constructive feedback, and encouraging professional development opportunities for team members.
  • Led the adoption of new technologies and tools within the assembly process, resulting in greater efficiency and more accurate tracking of key metrics.
  • Collaborated with cross-functional teams to identify areas for improvement in the assembly process, leading to more efficient operations.
  • Streamlined workflow for increased output by optimizing employee task assignments and providing clear instructions.
  • Promoted a safe work environment through diligent adherence to safety protocols and consistent communication of expectations to team members.
  • Served as a mentor to junior employees by providing guidance, support, and encouragement in their career development within the organization.
  • Ensured high product quality with thorough inspections, adherence to company standards, and prompt resolution of any discrepancies.
  • Enhanced assembly line efficiency by implementing lean manufacturing techniques and continuous improvement initiatives.
  • Followed safety protocols to maintain safe working environment.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Collaborated with team members to promptly complete tasks and maintain consistent workflows.
  • Troubleshot and resolved mechanical issues that occurred during assembly.
  • Assisted in development of new assembly processes.

Sales Associate

Elevation 2477
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.

Tire Technician

Plaza Tire
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Collaborated with team members to complete complex repair jobs effectively and efficiently.
  • Delivered outstanding service, addressing client concerns promptly and professionally.
  • Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
  • Promoted energy conservation by properly inflating tires according to manufacturer specifications.
  • Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
  • Streamlined workflow, maintaining clean and organized work areas for optimal performance.
  • Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
  • Prioritized safety through proper disposal of hazardous materials and adherence to company protocols.
  • Improved tire life for customers, applying accurate tire pressure adjustments.
  • Ensured customer satisfaction by providing timely and accurate tire installations.
  • Boosted team morale and productivity, leading by example and assisting with training new technicians.
  • Reduced wait times for customers, streamlining tire rotation process.
  • Contributed to environmental efforts by properly disposing of old tires and materials.
  • Streamlined tire balancing process for improved vehicle stability.
  • Fostered safe work environment, implementing and adhering to strict safety protocols.
  • Facilitated positive work atmosphere, encouraging teamwork and open communication.
  • Collaborated with team members to streamline workflow and increase productivity.
  • Assisted team by keeping shop tidy, clean, and free of safety hazards.
  • Identified problems and replaced worn tires on variety of vehicles.
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes.
  • Utilized specialized tools and equipment to safely remove and install tires.
  • Tested tires for wear, balance and overall condition.
  • Evaluated tire tread depth and air pressure to verify proper tire inflation.
  • Inflated tires to recommended pressure levels for tire and vehicle size.
  • Replaced inner tubes and repaired side walls when warranted.
  • Evaluated fluid levels, battery functioning, and vehicle leaks.
  • Checked, installed and repaired rotors, pads, and drums.

Used Car Technician

Grass Valley Ford
  • Contributed to positive workplace culture by consistently demonstrating professionalism and teamwork among colleagues.
  • Streamlined the repair process, resulting in faster turnaround times for vehicle maintenance and repairs.
  • Maintained a clean and organized workspace, contributing to a productive work environment for the entire service department.
  • Demonstrated strong attention to detail while completing repair tasks, resulting in fewer return visits from customers due to unresolved issues.
  • Regularly reviewed technical manuals and attended training sessions to stay current on best practices in automotive repair techniques.
  • Ensured customer safety by performing comprehensive inspections on all serviced vehicles prior to release.
  • Coordinated with parts department to order necessary components for repairs, minimizing delays and ensuring timely completion of services.
  • Increased sales of used cars by ensuring all vehicles met quality standards before being offered to customers.
  • Collaborated with sales team to inspect and recondition trade-in vehicles, maintaining high-quality inventory levels.
  • Enhanced overall workshop efficiency with proper time management and multitasking abilities.
  • Delivered exceptional customer service by addressing individual concerns regarding vehicle performance or potential issues promptly.
  • Utilized problem-solving skills to identify underlying causes of vehicle malfunctions quickly and accurately.
  • Performed routine maintenance tasks such as oil changes, tire rotations, brake checks, fluid replacements; ensuring vehicles were in safe operating condition.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Coordinated with parts department to determine availability of necessary components.

Production Manager

Extasia Jewelry
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
  • Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Fostered culture of continuous improvement, encouraging innovation and problem-solving among team members.
  • Streamlined production processes, significantly reducing downtime and increasing efficiency.
  • Enhanced product quality by implementing rigorous quality control checks at every production stage.
  • Streamlined communication between departments, improving project coordination and on-time delivery rates.
  • Collaborated with R&D to integrate new technologies into production processes, enhancing product features.
  • Optimized supply chain logistics, ensuring timely delivery of raw materials and finished goods.
  • Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Evaluated employee performance and provided feedback and training as needed.
  • Coordinated with other departments to align production with customer requirements.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Scrutinized production output and identified areas for improvement.
  • Operated specialized equipment, gauges and instruments to track and assess gas levels.

Laborer

R.V. Junction
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.

Education

N/A -

Nevada Union High School
Grass Valley, CA
06.1994

Skills

  • Customer service
  • Employee development
  • Decision-making skills
  • Problem-solving skills
  • Client satisfaction
  • Customer needs assessment
  • Cleanliness and sanitation
  • Client relations
  • Performance improvement
  • Task delegation
  • Employee relations
  • Safety awareness
  • Strategic planning
  • Accurate money handling
  • Product development
  • Project management
  • Day-to-day operations
  • Multi-task management
  • Problem resolving
  • Coordination skills
  • Customer friendly
  • Fast learning
  • Communication skills
  • Time management
  • Effective multitasking

Timeline

Salon Manager

Leni’s Beauty Apothecary

Job Site Manager

G.I. Junk

Assembly Lead

TTM Guitars

Sales Associate

Elevation 2477

Tire Technician

Plaza Tire

Used Car Technician

Grass Valley Ford

Production Manager

Extasia Jewelry

Laborer

R.V. Junction

N/A -

Nevada Union High School

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