Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rob Smith

Monroe

Summary

Top-notch Bartender, Manager and cook that delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Manager/ Bartender/Cook

Stoney's
01.2000 - 01.2012
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assistant General Manager

Fazoli's Restuarant
01.2019 - 01.2021
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Stock and Ordering

Partyville Liquor
08.2022 - 10.2024
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Recommended merchandise and services that would meet customer needs.
  • Maintained stockroom and store shelves

Bartender/ Manager/Cook

Veranda
01.2012 - 01.2015
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bar Manager

Fench Qarter Brasserie Cajun Restaurant
01.2018 - 01.2019
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.

Bartender/ Server

Blues Alley
01.2015 - 01.2017
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bartender Shift Manager

Cafe Mozart
01.2014 - 06.2020
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Closed out cash register and prepared cashier report at close of business.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

Baan Thai
02.2011 - 04.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Sauté Chef

DC Coast
01.1998 - 01.2000
  • Sauteed and seasoned meats, pastas and vegetables to customer taste preference.
  • Chopped vegetables, butchered meat and made sauces to prepare food for service.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Education

Internship - Film And Video Production

Northern Virginia Community College
Annandale, VA

High School Diploma -

James Madison
Viennna VA
05-1989

High School Diploma -

Chantilly High School Vocational Center
Chantilly, VA
05-1989

Skills

  • Outstanding customer service
  • ABC regulations
  • Knowledge of craft and microbrews
  • Staff Management
  • Safe food handling procedures

Certification

Food Handlers Sanitation Certificate -Washington, DC ABC Manager Certificate - Washington, DC

Timeline

Stock and Ordering

Partyville Liquor
08.2022 - 10.2024

Assistant General Manager

Fazoli's Restuarant
01.2019 - 01.2021

Bar Manager

Fench Qarter Brasserie Cajun Restaurant
01.2018 - 01.2019

Bartender/ Server

Blues Alley
01.2015 - 01.2017

Bartender Shift Manager

Cafe Mozart
01.2014 - 06.2020

Bartender/ Manager/Cook

Veranda
01.2012 - 01.2015

Bartender

Baan Thai
02.2011 - 04.2015

Manager/ Bartender/Cook

Stoney's
01.2000 - 01.2012

Sauté Chef

DC Coast
01.1998 - 01.2000

Internship - Film And Video Production

Northern Virginia Community College

High School Diploma -

James Madison

High School Diploma -

Chantilly High School Vocational Center

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