Proven Admissions Coordinator with a track record of enhancing customer service and streamlining the admissions process at Sana Lake. Leveraging strong organizational skills and medical admissions expertise, I've significantly improved team efficiency and client satisfaction. Known for exceptional communication abilities and a collaborative spirit, I consistently exceed sales targets by fostering meaningful client relationships and employing strategic problem-solving.
Hi, I’m
Rob Soligny
Port Saint Lucie,Florida
Summary
Overview
16
years of professional experience
Work History
Sana Lake
Admissions Coordinator
07.2020 - Current
Job overview
- Delivered outstanding customer service through phone and email communication with prospective clients and their families.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
Bohren's Moving & Storage
Assistant Sales Manager
11.2010 - Current
Job overview
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Generated sales report to help upper management make effective decisions and sales plans.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Enhanced sales forecasting accuracy by analyzing sales data and market trends.
- Developed and implemented innovative sales strategies, capturing new customer segments.
- Cultivated relationships with vendors to ensure competitive pricing and product availability.
- Drove sales growth by identifying and targeting underserved markets.
- Fostered collaborative work environment, encouraging knowledge sharing among team members.
- Negotiated contracts with key clients to secure long-term partnerships.
- Implemented customer feedback mechanisms to refine sales tactics and product offerings.
- Tailored sales pitches to match customer needs, increasing conversion rates.
- Monitored competitor activities to adjust sales strategies accordingly.
- Streamlined sales processes for efficiency, reducing time to close deals.
- Ensured compliance with sales policies and regulations, maintaining company reputation.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
MR Carter Financial
Sales Associate
01.2009 - 11.2010
Job overview
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Education
Coconut Creek Highschool Coconut Creek, FL
GED
University Overview
Skills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Rapport building
- Sales experience
- Records maintenance
- Good bedside manner
- Academic advice and counseling
- Computer literacy
- Business correspondence writing
- Database management
- Well-versed in insurance
- Marketing
- Medical terminology proficiency
- Hospitable and friendly
- Applicant communication
- Experience in medical admissions
- Planning and coordination
- Personnel management
- Budget control
- Multi-tiered support systems
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
Timeline
Admissions Coordinator
Sana Lake
07.2020 - Current
Assistant Sales Manager
Bohren's Moving & Storage
11.2010 - Current
Sales Associate
MR Carter Financial
01.2009 - 11.2010
Coconut Creek Highschool
GED
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