ROB Taylor-Couch
Clarkdale,USA
Summary
Self-motivated, innovative, creative, superior customer service skills, fast learner, entrepreneurial spirit and experienced in corporate environments. Obtaining a position within an organization that is customer focused and growth oriented. Interested in a company that promotes individuals with strong leadership, business planning, problem solving and defined administrative skills.
Overview
17
17
years of professional experience
Work History
Operations Dispatcher 2
Georgia Institute of Technology
Atlanta, Georgia
04.2019 - Current
- Receive and direct radio/telephone calls, providing information and/or referrals
- Coordinated with other dispatchers timely and efficiently, providing guidance and training
- Ensure accurate records are kept by researching vehicle data in parking management system
- Organized invoices for payment and worked directly with towing service to maintain orderly parking lots throughout campus
- Managed all of the above tasks for at least thirteen different campus lots
- Navigated multiple large events where parking organization, communication and efficiency were paramount
- Manually audited twenty-five different buses and their nine routes weekly, producing consistent and detailed records
Operations Coordinator
Nolan Transportation Group
Atlanta, Georgia
04.2017 - 07.2018
- Booking and scheduling shipments with our carrier partners
- Tracking shipments from start to finish
- Resolving issues quickly and efficiently
- Negotiating daily freight and shipping rates
- Developing and maintaining carrier relationships
- Communicating with customers, carriers and brokers
- Collaborating with team members in pursuit of the company's goals and objectives
- Maintaining office organization and efficiency
Operations Support Coordinator
The Home Depot at Home Services
Atlanta, Georgia
01.2016 - 04.2017
- Responsible for the coordination and all administrative functions related to the entire installation process
- Acts as primary contact for Customers, Installers, Field Personnel, Vendors, Branch Support, and all other parties as required
- Maintain customer service levels as defined by the business and use of multiple systems as required
- Log and track all installations, services, and any customer inquiries related to installations
- Communicate any deficiencies and resolving any issues identified with Sales and Installation Management as required and ensure customer satisfaction
- Processing Reorders and Contract Amendments as required and manage collections and missing settlements
Inside Sales Representative
Boxercraft
Mableton, Georgia
01.2015 - 01.2016
- Processed daily orders from call center
- Managed back ordered inventory on orders that had been processed
- Assisted customers with creating artwork needed on printed garments
- Processed orders received from outside sales reps
- Worked with warehouse staff in resolving customer complaints on defective goods sent out and getting corrected goods sent out to customer
Account Services Coordinator
In-Zone Brands
Atlanta, Georgia
03.2011 - 08.2014
- Entered, tracked and monitored customer orders for on-time shipment and delivery
- Proactively communicated to sales concerning any delayed shipments that fell outside customer expectations
- Responsible for financial charges/credits research and resolutions
- Ensured all inquiries from Sales and Broker Network with reference to their orders were researched and responded to in a timely manner
- Monitored daily Pipeline Activity and Inventory; taking actions to communicate low stock, "dead" inventory and lead time variances that might impact inventory planning
- Helped to assure Fill Rate and MABD compliance and champion the effort to alleviate any sub-standard performance
- Developed strong relationships with appropriate customer/broker contacts
Dispatcher
Capital Transportation Solutions
Kennesaw, Georgia
02.2008 - 03.2011
- Dispatched pick up request to selected transportation companies for pick
- Updated customers daily on freight movement until freight delivered
- Investigated any lost or damaged freight with the transportation company to the best conclusion possible
- Investigated any customer invoicing problems or concerns on their account
- Researched pricing and invoicing discrepancies CTS had with our transportation partners
- Helped in setting up new carriers for domestic customers
Education
undergraduate studies -
Kennesaw State University
Kennesaw01.1998
Paralegal Certification -
Kennesaw State Continuing Education
Kennesaw01.1996
Skills
- MS Outlook, Word, and Excel Intermediate/Advanced
- Dispatch Coordination
- Transportation Regulations
- Workload prioritization
- Technical aptitude
- Service Coordination
- Data Entry
- Customer Relations
- Database updates
- Dispatching procedures
- Customer Relationship Management
- Delivery support
- Processing orders
- Coordinating urgent deliveries
- Prioritizing calls
Timeline
Operations Dispatcher 2
Georgia Institute of Technology
04.2019 - Current
Operations Coordinator
Nolan Transportation Group
04.2017 - 07.2018
Operations Support Coordinator
The Home Depot at Home Services
01.2016 - 04.2017
Inside Sales Representative
Boxercraft
01.2015 - 01.2016
Account Services Coordinator
In-Zone Brands
03.2011 - 08.2014
Dispatcher
Capital Transportation Solutions
02.2008 - 03.2011
undergraduate studies -
Kennesaw State University
Paralegal Certification -
Kennesaw State Continuing Education
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