Robert Tolliver Jr
Fort Mitchell,USA
Summary
Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities.
Overview
9
9
years of professional experience
Work History
Market Advisor
Motus Freight
09.2024 - Current
- Coordinate and arrange shipments between shippers and carriers, ensuring timely and efficient deliveries.
- Negotiate competitive rates with carriers and provide accurate pricing quotes to shippers.
- Track shipments and resolve any issues that arise during transit, including delays or damage.
- Manage and process shipping documentation, including bills of lading, contracts, and invoices.
- Build and maintain strong relationships with clients, ensuring repeat business and high customer satisfaction.
- Prospect and acquire new clients through cold-calling, marketing strategies, and networking.
- Stay updated on industry regulations, transportation trends, and compliance requirements (FMCSA, DOT).
- Utilize freight management software to track shipments, manage communications, and update customer records.
- Provide exceptional customer service by managing expectations and handling disputes professionally.
- Oversee financial transactions, ensuring accurate invoicing, timely payments, and maintaining profit margins.
Learning and Development Manager
Altafiber
01.2021 - Current
- Planned, organized and managed supplies for employee development and training events
- Identified training needs by developing and implementing needs assessments
- Kept programs in alignment with current company training demands by regularly assessing employees and business objectives
- Maximized success of each training initiative by creating or selecting effective training materials utilizing varying instructional approaches
Customer Business Manager
Altafiber
02.2016 - 12.2020
- Account Management: Serve as the primary point of contact for assigned customers, understanding their needs, objectives, and challenges
- Develop and maintain strong relationships with key stakeholders within the customer's organization
- Business Development: Identify opportunities for upselling, cross-selling, and expanding the scope of services or products offered to existing customers
- Collaborate with sales and marketing teams to develop strategies for acquiring new customers and penetrating new markets
- Strategic Planning: Work with customers to develop strategic plans aligned with their business objectives
- Analyze market trends, competitor activities, and customer feedback to identify growth opportunities and formulate strategies to capitalize on them
- Contract Negotiation: Negotiate contract terms, pricing, and service level agreements with customers to ensure mutually beneficial outcomes
- Address any concerns or objections raised by customers and find solutions to meet their needs
- Problem Solving: Act as a liaison between customers and internal teams, including sales, operations, and support, to resolve issues, address complaints, and ensure timely delivery of products or services
- Proactively identify potential issues and implement preventive measures
- Performance Tracking: Monitor key performance indicators (KPIs) and metrics related to customer satisfaction, revenue growth, and profitability
- Analyze data to identify areas for improvement and develop action plans to enhance performance
- Communication and Reporting: Keep customers informed about new products, services, or promotions that may be relevant to their business
- Provide regular updates, reports, and presentations to internal stakeholders and customers on business performance and initiatives
- Customer Advocacy: Serve as an advocate for customers within the organization, representing their interests and conveying their feedback to relevant teams
- Champion customer-centric initiatives and drive continuous improvement in the customer experience
- Market Insights: Stay informed about industry trends, market dynamics, and competitive landscape to anticipate customer needs and stay ahead of the competition
- Share insights with internal teams to inform product development and marketing strategies
- Revenue Management: Manage pricing strategies, discounts, and promotional activities to maximize revenue while maintaining competitive pricing and profitability targets
Education
Graduate - General Studies
Holmes High School
05.1997
Skills
- Adaptive Learning
- Organizational Development
- Training Delivery
- Relationship Management
- Sales Strategy Development
- New Business Development
- Strategic Planning
- New Hire Onboarding
- Sales Reporting
- Sales Forecasting
- Reliability
- Goal Setting and Achievement
Timeline
Market Advisor
Motus Freight
09.2024 - Current
Learning and Development Manager
Altafiber
01.2021 - Current
Customer Business Manager
Altafiber
02.2016 - 12.2020
Graduate - General Studies
Holmes High School
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