Rob Tungett
Palm Coast,FL
Summary
Experienced Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Office Manager
Gospel Gardens
03.2023 - Current
- Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
- Increased customer satisfaction with timely project completion through effective resource allocation.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Developed comprehensive plans, including plant selection, hardscaping elements, and irrigation systems, ensuring project success.
- Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
Fulfillment Manager
Ted Tobacco
09.2017 - 08.2018
- Improved order accuracy by implementing an efficient inventory management system.
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Enhanced warehouse organization with a focus on space optimization and product accessibility.
- Reduced shipping errors, resulting in fewer returns and exchanges.
- Trained and supervised team members to ensure consistency in performance and adherence to company policies.
Assistant Restaurant General Manager
Sloppy Joe's Restaurant
02.2016 - 09.2017
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Enhanced team performance by providing regular coaching and feedback to employees.
- Increased sales with targeted marketing promotions and event planning for special occasions.
Assistant Restaurant General Manager
Joe's Crab Shack
03.2012 - 02.2016
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Enhanced team performance by providing regular coaching and feedback to employees.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
- Recruited top talent for open positions, conducting thorough interviews to select candidates who met skill requirements and cultural fit.
Education
Associate of Science - Computer Graphics
Keiser University
Daytona Beach, FLSkills
- Project Management
- Banking Operations
- Credit and Collections
- Customer Relations
- Calendar Management
- Staff Training
- Organizational Skills
- Job Bidding
- Scheduling
- P&L Responsibility
Timeline
Office Manager
Gospel Gardens
03.2023 - Current
Fulfillment Manager
Ted Tobacco
09.2017 - 08.2018
Assistant Restaurant General Manager
Sloppy Joe's Restaurant
02.2016 - 09.2017
Assistant Restaurant General Manager
Joe's Crab Shack
03.2012 - 02.2016
Associate of Science - Computer Graphics
Keiser University
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