Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rob Wardlow

Missoula,MT

Summary

I moved to Montana in 2015 with my beautiful wife and family. My Son and Daughter are both UM graduates. I am a retired Police Officer of 25 years and I enjoy working and meeting new people. I have had several retail jobs since moving here and have enjoyed meeting new customers and co-workers. I have held various positions including Outfitter, Department Manager, Operations support, and Asset Protection. I am a leader at heart leading by example. Integrity is most important to me. Problem solving is what I excel at. I am a dependable person you can rely on to complete any task with professionalism. I believe that if you show up you give 100%. I am committed to my family and close friends. I love the outdoors, hunting, fishing, camping, and i enjoy travelling.

Overview

41
41
years of professional experience

Work History

Asset Protection Officer

Cabela's
12.2022 - Current
  • Enhanced overall security by conducting regular patrols and monitoring surveillance equipment.
  • Reduced instances of theft by implementing effective asset protection strategies and tactics.
  • Maintained a safe working environment for employees through consistent enforcement of safety protocols.
  • Collaborated with management to develop and enforce loss prevention policies, minimizing company losses.
  • Conducted thorough investigations into incidents of theft or fraud, leading to successful resolution and recovery of assets.
  • Assisted in the apprehension of shoplifters, following proper legal procedures and company guidelines.
  • Improved team communication by facilitating regular meetings and trainings on asset protection best practices.
  • Provided excellent customer service while maintaining vigilance for suspicious activity or behavior.
  • Managed access control systems to prevent unauthorized entry into restricted areas, ensuring a secure facility.
  • Created comprehensive reports detailing incidents and their resolutions, supporting ongoing loss prevention efforts.
  • Developed positive relationships with local law enforcement agencies, promoting cooperation in investigations and incident response.
  • Ensured compliance with all relevant laws and regulations related to asset protection and loss prevention activities.
  • Identified vulnerabilities in security measures by performing regular risk assessments and audits, recommending improvements as needed.
  • Trained new hires in company-specific asset protection procedures, fostering a culture of security awareness among staff members.
  • Implemented an effective inventory control system that minimized shrinkage due to theft or mismanagement.
  • Responded promptly to emergency situations, providing assistance as needed while coordinating with first responders.
  • Coordinated closely with store management on matters relating to asset protection policies, procedures, and goals.
  • Contributed ideas for process improvement based on observations made during daily duties.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Maintained secure environment by regularly checking store premises and inspecting security equipment.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
  • Checked CCTV for evidence of shoplifting.
  • Built professional relationships with local law enforcement and other related organizations.
  • Wrote reports outlining activities and results.
  • Kept patrons and employees safe and from criminal activity.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Issued access cards to authorized personnel to monitor access points.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Mid Lines Manager

Scheels Sporting Goods
04.2022 - 12.2022
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Outfitter

Cabela's
02.2017 - 09.2021
  • Maintained a well-organized and clean store environment, ensuring a positive shopping experience for customers.
  • Assisted customers with product selection, offering expert advice on sizing, fit, and style options.
  • Collaborated with fellow team members to achieve monthly sales targets and performance goals.
  • Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
  • Managed inventory levels by conducting regular stock checks, updating records, and placing orders as needed.
  • Resolved customer complaints with professionalism and empathy, finding solutions that met their needs while adhering to company policies.
  • Developed strong relationships with repeat customers through attentive service and tailored outfit suggestions.
  • Participated in ongoing training sessions to stay current on fashion trends and improve product knowledge.
  • Assisted with seasonal markdowns and promotions, ensuring accurate pricing adjustments were made throughout the store.
  • Contributed to a welcoming store atmosphere by engaging with customers upon arrival, offering assistance promptly when needed.
  • Handled incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and organizing items on the sales floor or in storage areas as necessary.
  • Collaborated with management to plan successful events such as special sales or trunk shows that drew in new customers and increased revenue opportunities.
  • Provided exceptional customer service during high-volume periods such as holidays or sales events while maintaining a calm demeanor under pressure.
  • Mentored newer team members on best practices for customer service, product knowledge, and store operations, contributing to a unified and successful store environment.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Associate

Home Depot
02.2016 - 02.2017

In charge of running the building and materials department. Forklift certified an various lifts, reach, and O.P. Sales in products, loading and unloading of material for customers and contractors. Merchandising of products and raining new associates. In focus team member for employee safety.

Police Officer

City of Vallejo
11.1990 - 11.2015

Director/Head Coach

Benicia Outlaws Director
01.2011 - 01.2015
As the Director of the Benicia Outlaws I was responsible for 400 players playing competitive softball. I ran numerous tournaments averaging 40 teams and was responsible for all daily activities including certifications, purchasing, and designing of all uniforms and equipment. I trained and certified new coaches and players and also worked with city officials.

Planner/trainer/installer

BFI
01.1985 - 04.1988
Power pole installer of high voltage temporary power poles. I also laid out job sites and planning for new developments.I trained new employees and was certified in forklift and both Ariel line trucks and auger installation. 

Detailer/Delivery

Wilson/Cornelius Ford
05.1985 - 05.1985
Detailer of new and used cars and trucks. Also driver for dealer trades and pick ups.

Parts

Pendergast Auto
05.1983 - 05.1984
Pick up and delivery of parts along with customer pickup. 

Education

High School Diploma - undefined

St. Patricks
Vallejo, CA
1985

P.O.S.T Certified - Criminal Justice

Napa Valley College
Napa, Ca
1991

Skills

Leadership

Integrity and Professionalism

Loyal and dependable

Motivated

Hard working

Trustworthy

Personable and Friendly

Fast Learner

Competitive

Great communication skills

Enjoys Teamwork

Training and coaching

Timeline

Asset Protection Officer

Cabela's
12.2022 - Current

Mid Lines Manager

Scheels Sporting Goods
04.2022 - 12.2022

Outfitter

Cabela's
02.2017 - 09.2021

Associate

Home Depot
02.2016 - 02.2017

Director/Head Coach

Benicia Outlaws Director
01.2011 - 01.2015

Police Officer

City of Vallejo
11.1990 - 11.2015

Detailer/Delivery

Wilson/Cornelius Ford
05.1985 - 05.1985

Planner/trainer/installer

BFI
01.1985 - 04.1988

Parts

Pendergast Auto
05.1983 - 05.1984

High School Diploma - undefined

St. Patricks

P.O.S.T Certified - Criminal Justice

Napa Valley College

Similar Profiles

CREATE PROFILE
Rob Wardlow