Rob Wardlow-Todd
Nicholasville,KY
Summary
Organized Patient Service Representative with 16 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
16
16
years of professional experience
Work History
Patient Services Representative
Brightview Healthcare & Rehabilitation Centre
06.2023 - Current
- Used Care Logic to schedule appointments.
- Took copayments and compiled daily financial records.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Services Coordinator
Patient Aids
03.2021 - 01.2023
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collected patient co-pay and issued receipt to confirm payment.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Collected time of service payments and issued receipts.
- Handled customer service inquiries in person, via telephone and through email.
Patient Services Coordinator/Patient Service Representative
UK Healthcare
12.2015 - 01.2021
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Answered incoming calls, scheduled appointments and filed medical records.
Staffing Specialist
Labor Ready Staffing
02.2014 - 12.2015
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Developed and facilitated new-hire orientations.
- Advertised job opportunities on social media platforms and job boards.
- Hired employees and initiated new hire paperwork process.
Patient Services Representative
UK Healthcare
10.2007 - 08.2013
- Scheduled appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
Education
No Degree - Accounting
Southern Ohio College
Fort Mitchell, KY05.1995
Skills
- Organizational Skills
- Teamwork and Collaboration
- Adaptability
- Insurance Verification
- Patient Confidentiality
- Empathy and Compassion
- Attention to Detail
- Healthcare Knowledge
- Active Listening
- Medical Terminology
- Computer Proficiency
- Customer Service
- Time Management
- Problem Solving
- Appointment Scheduling
- Professionalism
- Patient Registration
- Critical Thinking
- Multitasking
- Excellent Communication
Timeline
Patient Services Representative
Brightview Healthcare & Rehabilitation Centre
06.2023 - Current
Patient Services Coordinator
Patient Aids
03.2021 - 01.2023
Patient Services Coordinator/Patient Service Representative
UK Healthcare
12.2015 - 01.2021
Staffing Specialist
Labor Ready Staffing
02.2014 - 12.2015
Patient Services Representative
UK Healthcare
10.2007 - 08.2013
No Degree - Accounting
Southern Ohio College
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