Summary
Overview
Work History
Education
Skills
Accomplishments
Additionalinformation - Professionaltrainingandcertifications
Certification
Languages
Timeline
Generic

ROBA ABU-EMARAH

Everett,WA

Summary

Professional retail management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training including pharmacy, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing drug store performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
03.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Emerging Store Manager

Walgreens
09.2021 - 03.2023
  • Boosted sales by implementing effective merchandising techniques.
  • Trained team members to enhance customer service skills.
  • Improved store efficiency by streamlining inventory management processes.
  • Managed store operations, ensuring smooth daily functions.
  • Implemented loss prevention strategies to reduce shrinkage.
  • Analyzed sales data to identify trends and drive business growth.
  • Exceeded sales targets, consistently achieving monthly goals.
  • Supervised cash handling procedures for accuracy and security.
  • Ensured compliance with company policies and regulatory standards.
  • Led recruitment and training initiatives to build a strong workforce.
  • Increased store profitability by controlling operational costs.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Assistant Store Manager

Walgreens
11.2008 - 09.2021
  • Assigning employees to specific duties to best meet the needs of the store by Prioritizing tasks to employees and management
  • Reordered inventory when it dropped below predetermined levels
  • Ordering store's needs including checking/adjusting Ad bulletins and Group sheets
  • Preparing a store for an ad weekly
  • Instructed staff on appropriately handling difficult and complicated sales
  • Hired, trained and evaluated personnel in sales and marketing
  • Examined merchandise to verify that it was correctly priced and displayed
  • Doing integrators transfers
  • Preventing accident in a store
  • Responding to a customer's accident and filling out a customer's accident report
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness
  • Increased sales volume by 4% in less than 2 years
  • Trained and developed new associates on POS system and key sales tactics
  • Reviewing and analyzing KPI reports to evaluate the factors driving results
  • Reported to the district manager regarding all store and staff issues
  • Planned budgets and authorized payments and merchandise returns
  • Examined merchandise to verify that it was correctly priced and displayed
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Answered customer telephone calls promptly and in an appropriate manner
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Welcomed customers into the store and helped them locate items
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register

Assistant Manager

Walgreens
12.2005 - 04.2009
  • Counted cash drawers and made bank deposits
  • Managed staff of 4 sales associates, and 2 team leaders
  • Assigned employees to specific duties to best meet the needs of the store
  • Instructed staff on appropriately handling difficult and complicated sales
  • Generated repeat business through exceptional customer service
  • Conducted store inventories once per quarter
  • Preventing shoplifting
  • Opening and closing a store
  • Preparing a store for an ad
  • Planning and building displays for maximum profit

Legal assistant

Microsoft: Legal Department
10.2005 - 05.2006
  • Worked in the legal department that tracks activities on visa applications for non US citizens who are employed or are considering employment with Microsoft in the United States
  • I utilize immigration 4.0 application using project data module to manage visa application and status
  • I also did data entry for client's visa projects by creating, editing and displaying projects information of the client

Education

Bachelor of Arts - Interdisciplinary Art and Science: Social, Ethical and Human Behavior, Minor in Human Rights

University of Washington
Bothell, WA
01.2005

Associate of Arts -

Everett Community College
Everett, WA
01.2002

Skills

  • Ms office
  • KPI
  • Performance Operations
  • Operating Statement
  • Store operations
  • Inventory management
  • Store merchandising
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Relationship building and management
  • Order management
  • Team development
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Sales professional
  • Customer response
  • Bank and safe deposits
  • Loss prevention Inventory oversight
  • Strategic planning
  • Performance reviews
  • Sales analysis
  • Sales coaching
  • Sales promotions
  • Vendor management
  • Merchandise planning
  • Delegating work
  • Advertising and marketing
  • Personnel development
  • Project management
  • Employee terminations
  • Hourly shift management
  • Risk management
  • Promotional planning
  • Budget development

Accomplishments

  • Increased sales by 10% by coaching department managers on new merchandising standards.

Additionalinformation - Professionaltrainingandcertifications

  • Applied Drug Store Management (ADSM) Class
  • Walgreens Pharmacy Assistant Certification
  • Community Event at Safeco Field: Providing information and brochures to customers regarding what Walgreen offers to customers to be happy and healthy.

Certification

  • Pharmacy Assistance
  • Digital Marketing Fundamentals

Languages

Arabic
Native or Bilingual

Timeline

Store Manager

Walgreens
03.2023 - Current

Emerging Store Manager

Walgreens
09.2021 - 03.2023

Assistant Store Manager

Walgreens
11.2008 - 09.2021

Assistant Manager

Walgreens
12.2005 - 04.2009

Legal assistant

Microsoft: Legal Department
10.2005 - 05.2006

Associate of Arts -

Everett Community College

Bachelor of Arts - Interdisciplinary Art and Science: Social, Ethical and Human Behavior, Minor in Human Rights

University of Washington

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ROBA ABU-EMARAH