Roban Snider

• Updated customer databases in c4c and SAP
• Improved current business relations to grow the business
• Placed orders and created quotes for customers in SAP
• Advised businesses of current promotions
• Processed legal documents, scheduled cases and hearings, audited files for accuracy
• Collected court fees or fines and recorded amounts collected
• Sent and replied to email through Outlook
• Called targeted customers to address concerns and win back business
• Resolved customer complaints in a timely manner, ensuring satisfaction levels remained high
• Conducted call de-escalations to effectively assist upset customers
• Navigated CRM and other platforms to research solutions and document interactions
• Managed client relationships with a focus on providing excellent service quality
• Distributed money when needed
• Administered Oaths to pro-temp judges
• Recorded case dispositions and court orders
• Operated various office equipment such as computers, copiers, fax machines, scanners, printers with proficiency
• Processed incoming mail and outgoing correspondence including checks and forms accurately and efficiently
• Utilized problem-solving skills when resolving complex issues encountered during daily operations.

Processed legal documents, scheduled cases ad hearings, audited files for accuracy.

• Administrated Oaths to pro-temp judges.
• Operated various office equipment such as computers, copiers, fax machines, scanners, printers with proficiency.
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Processed incoming mail and outgoing correspondence including checks and forms accurately and efficiently.
• Maintained and updated electronic databases to accurately and securely store court documents.
• Utilizes problem solving skills when resolving complex issues encountered during daily operations.
• Created spreadsheets for tracking financial records of accounts receivable and payable and other financial transactions.
• Compiled monthly reports from collected data using Microsoft Excel and word processing software applications.
• Maintained confidentiality regarding sensitive documents related to personnel files or legal documents.
• Performed data entry, filing, and record-keeping activities in an organized manner to ensure accuracy of information.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

• Completed physical inventory counts each month.
• Completed daily cycle counts to maintain accuracy of records.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Monitored and adjusted inventory levels to meet customer needs and demands.
• Developed inventory reports to provide management with comprehensive data on inventory levels.
• Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Used electronic inventory tracking to scan stock and reconcile inventory.
• Ability to manage multiple tasks through effective prioritization.
• Maintained a safe work environment by adhering to company policies and procedures.