Robb Hardy
Windsor,CO
Summary
Dynamic professional skilled in developing innovative solutions that drive market segment growth. Proven track record in delivering exceptional customer experiences in global environments while implementing effective processes. Highly adaptable with strong interpersonal skills, consistently achieving high-quality results under pressure. Committed to enhancing customer satisfaction and fostering positive outcomes through strategic engagement.
Overview
28
28
years of professional experience
Work History
GTM Sr. Business Development Champion
RGH Consultation Services
Remote, CO
04.2025 - Current
- Delivered robust infrastructure and software solutions to enhance competitive capture win rates.
- Developed customer engagement and growth strategies considering emerging markets and technologies.
- Created and maintained comprehensive customer engagement strategy and senior visit plan across domestic and international entities.
- Supported proposal management to align with strategic objectives and improve bid success.
- Leveraged proficiency in SaaS, colocation, and cloud migration to optimize service offerings.
- Implemented disaster recovery solutions to ensure data integrity and availability.
- Drove go-to-market strategies to increase market penetration and revenue generation.
- Guided teams through leadership initiatives to foster collaboration and performance improvement.
- Developed strategic plans to enhance market positioning and customer engagement.
- Analyzed industry trends to inform decision-making processes and drive innovation.
- Collaborated with cross-functional teams to align on project goals and strategies.
GTM Sr. Business Development Champion, New Logo
Flexential
Aurora, CO
11.2024 - 04.2025
- Served as strategic advisor in dynamic early-stage environments, aiding companies in data connectivity and analysis.
- Drove 35% year-over-year increase in upsell revenue by leveraging product expertise and understanding client needs.
- Cultivated strong partnerships with executives and stakeholders to enhance stakeholder experiences across projects.
- Exceeded performance targets consistently by adapting strategies to unique account requirements, contributing to Flexential's growth.
- Developed initiatives focused on improving customer engagement and satisfaction metrics.
- Collaborated with cross-functional teams to synchronize business goals with actionable strategies.
- Analyzed market trends to pinpoint opportunities for service expansion and competitive advantages.
- Tracked campaign performance across channels including email, web, and mobile to inform future strategies.
Manager, Sales Development Representatives
Flexential
Aurora, CO
04.2023 - 11.2024
- Developed and executed cohesive go-to-market strategies driving strategic growth.
- Enforced CRM hygiene across Salesforce, ensuring timely delivery of high-quality products.
- Cultivated a high-performance culture emphasizing discipline, competition, and teamwork through weekly one-on-ones.
- Managed and guided team performance while addressing workflow process improvements and optimizations.
- Trained new employees on company policies, operational procedures, and additional job roles for coverage.
- Coached and mentored team members to enhance job performance and productivity.
- Monitored staff performance, proactively addressing issues to maintain operational efficiency.
Sr. Sales Development Representative
Flexential
Aurora, CO
04.2021 - 04.2023
- Led business development initiatives to identify growth opportunities for long-term profitability.
- Developed and managed new business capture processes to drive organizational growth.
- Researched and identified target accounts through outbound outreach and event prospecting.
- Qualified inbound and outbound leads, securing meetings with C-suite decision-makers.
- Tracked activities and maintained precise pipeline data in CRM systems.
- Consistently exceeded monthly quotas of 30 to 40 qualified sales opportunities.
- Collaborated with sales teams to enhance presentations and refine pitches.
- Partnered with marketing to create campaigns that boosted brand visibility.
Help Desk/IT Technical Support Specialist
Aline (Enquire Solutions)
Denver, United States
05.2018 - 04.2021
- Managed onboarding, training, and ongoing support for over 40 strategic accounts.
- Facilitated seamless transitions to solutions, achieving 35% increase in product adoption.
- Contributed to 90% client retention rate through dedicated client-focused strategies.
- Developed training materials to enhance onboarding process for new employees.
- Streamlined communication between departments to improve project execution efficiency.
- Resolved customer complaints promptly, ensuring high-quality service delivery.
- Evaluated team performance, delivering constructive feedback for professional growth.
- Utilized problem-solving skills to address technical issues with software and hardware.
Sr. Business Development Representative
Total Office
Colorado Springs, United States
10.2016 - 05.2018
- Ensured accuracy and consistency of Customer Relationship Management tools (Salesforce) following process standards.
- Analyzed IT infrastructures for over 50 US clients, recommending hardware and software improvements that enhanced efficiency by 65%.
- Assessed competitor activities and communicated tailored value propositions to C-level executives, aligning solutions with strategic goals.
- Cultivated client relationships to identify new business opportunities and drive growth.
- Collaborated with sales teams to develop targeted marketing strategies that increased engagement.
- Presented product offerings through engaging demonstrations to prospective clients.
- Managed client communications via CRM systems, facilitating streamlined follow-ups and responses.
- Conducted outreach activities including cold calling, emailing, and attending networking events to expand market reach.
Sr. Sales Account Manager, E-Commerce
Arrow Electronics( Verical)
Denver, United States
01.2015 - 10.2016
- Expanded business relationships across 300 accounts to enhance market presence.
- Increased repeat business by 140% through strategic account development and high-volume sales.
- Surpassed sales quota by 120%, driving growth in IT server and storage components.
- Managed client accounts to ensure satisfaction, retention, and loyalty.
- Formulated trusted relationships with key accounts to establish long-term partnerships.
- Delivered exceptional account service, strengthening customer engagement.
- Maintained accurate records of all sales activities for transparent communications.
- Developed strategic sales plans tailored to customer needs for optimized results.
Sr. Sales Executive, Strategic Accounts
Faison OPC
Denver, United States
06.2013 - 01.2015
- Managed national accounts, cultivating strong client relationships and delivering tailored IT solutions.
- Achieved 95% retention rate and over $4.5 million in annual recurring revenue.
- Served major clients including PepsiCo, Citi, CoreLogic, Visa, Honda, and ABC Group.
- Developed strategic sales plans aligned with client needs and market trends.
- Analyzed sales data to enhance account performance and inform strategy adjustments.
- Negotiated contracts with new clients while upholding existing agreements.
- Delivered targeted presentations showcasing product offerings tailored to client requirements.
- Conducted regular meetings to assess customer needs and formulate actionable plans.
Sr. Sales Executive, Mid-Level Accounts
Faison OPC
Denver, United States
06.2012 - 06.2013
- Established partnerships with over 50 key accounts, increasing IT sales for servers, software, and storage.
- Boosted territory revenue by 28%, securing $100,000+ in new furniture contracts.
- Enhanced procurement efficiency, raising average order size by 22% and expanding new account base by 15%.
- Cultivated relationships with clients to improve customer satisfaction and loyalty.
- Negotiated high-value contracts and agreements with major accounts effectively.
- Delivered product presentations and demonstrations to promote service offerings successfully.
- Maintained strong relationships with existing clients through prompt inquiry responses and issue resolution.
- Engaged prospective clients to expand pipeline and schedule sales presentations.
Sr. Sales Executive, Data Storage/Infrastructure
Petra Industries
Oklahoma City, OK
06.2009 - 06.2012
- Supported pricing, proposals, and negotiations, achieving 20% regional sales increase.
- Established strong relationships with key clients to identify needs and preferences.
- Presented tailored product demonstrations to maximize client impact.
- Maintained existing client relationships through prompt responses and issue resolution.
- Engaged prospective clients to expand pipeline and arrange sales presentations.
- Consistently exceeded sales targets before promotion, earning recognition in $2 Million Sales Club (2012).
- Recognized as Sales Employee of the Month in 2011 and 2012 for top performance across B2B, B2C, and channel retail sectors.
- Demonstrated expertise in colocation, cloud migration, infrastructure, data storage, disaster recovery, and GTM strategies.
Sr. Sales Specialist, Driving Clinics
MasterDrive
Denver, CO
05.2007 - 06.2009
- Managed and expanded corporate account portfolio across Greater Denver Metro area, generating over $70,000 in new business.
- Increased corporate lead conversion by 25% through strategic outreach and personalized follow-ups.
- Exceeded sales quota consistently, earning Driving Force Award (2009) and Excellent Customer Service Awards (2008, 2009).
- Contributed to 30% year-over-year increase in corporate program enrollments.
- Cultivated strong client relationships to identify needs and preferences.
- Developed tailored sales strategies to boost customer engagement.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Negotiated contracts with clients, ensuring delivery of agreed services.
Sr. Sales Executive, Enterprise Data Storage
Plasmon
Broomfield, Colorado
08.2005 - 05.2007
- Collaborated with Inside and Outside Sales teams to enhance strategic accounts nationwide.
- Developed strategic sales plans to identify new market opportunities.
- Analyzed sales data, identifying trends for informed decision-making.
- Presented product demonstrations, highlighting features and benefits to potential clients.
- Maintained strong client relationships through prompt inquiry responses and issue resolution.
- Engaged prospective clients, growing pipeline and scheduling sales presentations.
- Expanded business through implementation of effective networking and sales strategies.
- Ensured clients received access to latest Enterprise Storage solutions for nationwide adoption.
Sr. Sales Executive, Enterprise Data Storage
Hewlett Packard
Colorado Springs, Colorado
03.2005 - 08.2005
- Collaborated with Inside and Outside Sales teams to enhance strategic account development nationwide.
- Positioned HP Enterprise Storage solutions by ensuring clients accessed latest products consistently.
- Cultivated relationships with key clients to boost customer loyalty and retention.
- Conducted presentations to demonstrate product features and benefits to potential clients.
- Maintained strong client relationships through prompt inquiry responses and issue resolution.
- Provided comprehensive training on product features, benefits, and use cases for internal staff.
- Engaged prospective clients to expand pipeline and schedule sales presentations.
- Presented products and features, addressing concerns and overcoming objections effectively.
Sr. Sales Manager, HP DoD - US Navy/USMC
Hewlett Packard
Colorado Springs, Colorado
01.2000 - 03.2005
- Mentored business development team, conducting performance reviews and implementing development plans.
- Guided HP DoD ISR team to exceed sales quotas, generating $227 million in annual revenues for five years.
- Led strategic market expansion initiatives, improving competitive positioning within industry.
- Coordinated training programs to enhance product knowledge and sales techniques among team members.
- Managed client relationships, ensuring satisfaction and fostering repeat business opportunities.
- Oversaw all aspects of sales processes, from lead generation to deal closure.
- Conducted weekly performance meetings with sales team to align on goals and objectives.
- Provided comprehensive training for new sales staff on company policies and procedures.
NA Pre-Sales Technical Support Engineering Specialist
Hewlett Packard
01.1998 - 01.2000
- Connected sales teams, resellers, VARs, and end users as strategic liaison to facilitate collaboration.
- Tailored project engagements to meet specific criteria and requirements for optimal solutions.
- Utilized expertise in infrastructure, data storage, and disaster recovery to enhance GTM strategies.
- Documented technical processes for engineering projects to ensure accuracy and efficiency.
- Managed multiple projects in fast-paced environments, consistently meeting deadlines.
- Recommended design modifications to prevent machine and system malfunctions.
- Prepared technical presentations for internal and external review.
- Contributed to developing design criteria for diverse projects.
Education
Master of Science - CS/Information Technology: Security
Colorado Technical University
Aurora, CO06-2019
Bachelor of Science - CS/Information Technology: Systems/Software
University of Phoenix
Aurora, CO11-2009
Languages
French
Professional
German
Professional
English
Professional
Timeline
GTM Sr. Business Development Champion
RGH Consultation Services
04.2025 - Current
GTM Sr. Business Development Champion, New Logo
Flexential
11.2024 - 04.2025
Manager, Sales Development Representatives
Flexential
04.2023 - 11.2024
Sr. Sales Development Representative
Flexential
04.2021 - 04.2023
Help Desk/IT Technical Support Specialist
Aline (Enquire Solutions)
05.2018 - 04.2021
Sr. Business Development Representative
Total Office
10.2016 - 05.2018
Sr. Sales Account Manager, E-Commerce
Arrow Electronics( Verical)
01.2015 - 10.2016
Sr. Sales Executive, Strategic Accounts
Faison OPC
06.2013 - 01.2015
Sr. Sales Executive, Mid-Level Accounts
Faison OPC
06.2012 - 06.2013
Sr. Sales Executive, Data Storage/Infrastructure
Petra Industries
06.2009 - 06.2012
Sr. Sales Specialist, Driving Clinics
MasterDrive
05.2007 - 06.2009
Sr. Sales Executive, Enterprise Data Storage
Plasmon
08.2005 - 05.2007
Sr. Sales Executive, Enterprise Data Storage
Hewlett Packard
03.2005 - 08.2005
Sr. Sales Manager, HP DoD - US Navy/USMC
Hewlett Packard
01.2000 - 03.2005
NA Pre-Sales Technical Support Engineering Specialist
Hewlett Packard
01.1998 - 01.2000
Master of Science - CS/Information Technology: Security
Colorado Technical University
Bachelor of Science - CS/Information Technology: Systems/Software
University of Phoenix