Robb Pickens
1621 Grant Blvd Findlay,OH
Summary
Accomplished Store Manager at Rite Aid Pharmacy, adept in customer service and team leadership, significantly enhanced customer satisfaction and sales through innovative strategies. Skilled in multitasking and problem-solving, successfully mentored staff and managed operations across multiple locations, demonstrating a proven track record of results in fast-paced environments. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
22
22
years of professional experience
Work History
Store Manager
Rite Aid Pharmacy
10.2006 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Logistics Manager
Target Corporation
04.2004 - 10.2006
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.
District Manager
Dollar Tree
04.2002 - 04.2006
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
Bachelor of Science - Business Administration
Bowling Green State University
Bowling Green, OH12.1983
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
Timeline
Store Manager
Rite Aid Pharmacy
10.2006 - 09.2024
Logistics Manager
Target Corporation
04.2004 - 10.2006
District Manager
Dollar Tree
04.2002 - 04.2006
Bachelor of Science - Business Administration
Bowling Green State University
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