Robb Williams
Florissant,MO
Summary
Hospitality professional excelling at leading teams to ambitious goals. Technically-savvy with outstanding relationship building, training and presentation skills.
Overview
14
14
years of professional experience
Work History
Director of Services
The Ritz-Carlton St. Louis
12.2023 - Current
- Increased employee engagement through regular recognition programs and team-building activities.
- Created a culture of continuous improvement by fostering open communication and feedback among team members.
- Collaborated with other departments to develop strategies for better integration of services across the organization.
- Enhanced service quality by implementing standardized processes and procedures for the department.
- Improved customer satisfaction ratings by addressing issues promptly and implementing corrective actions.
- Implemented cutting-edge housekeeping technologies into daily operations to improve overall efficiency.
- Hired, developed, motivated and retained top talent.
Assistant Manager of Room Operations
The Ritz-Carlton, St Louis
02.2021 - 12.2023
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Hotel Maintenance Engineer
The Ritz-Carlton Company
05.2019 - 02.2021
- Executed tasks within time and budget constraints.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Positively engaged with customers and maintained professional appearance as company representative.
Loss Prevention Officer
The Ritz-Carlton Hotel Company L.L.C.
12.2018 - 05.2019
- Attentively monitored hotel and surrounding areas for signs of attempted theft by customers or personnel.
- Actively patrolled assigned areas while identifying any safety hazards.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Aircrew Flight Equipment Technician
Air Force
08.2010 - 08.2018
- Tracked personnel and supplies within the company.
- Developed and led training programs to ensure effective new employees.
- Identified and resolved equipment shortages to ensure supplies always in stock when needed.
- Supervised employees in group settings to ensure timely completion of tasks.
- Maintained and inventoried equipment valued at over 5 million dollars, ensured 100% accountability.
- Conducted quality control inspections to ensure equipment performed flawlessly.
- Instructed classes on safety to reduce work place accidents and prevent loss of assets.
Education
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Ozarks Technical Community College
Springfield, MOundefined
Community College Of The Air Force
Montgomery, ALAirman Leadership School
Luke AFB2016
Principles of Instruction
Luke AFB2014
Skills
- Team leader
- Adept multi-tasker
- Training and development
- Customer service
- Compelling presentation skills
- Quick learner
Timeline
Director of Services
The Ritz-Carlton St. Louis
12.2023 - Current
Assistant Manager of Room Operations
The Ritz-Carlton, St Louis
02.2021 - 12.2023
Hotel Maintenance Engineer
The Ritz-Carlton Company
05.2019 - 02.2021
Loss Prevention Officer
The Ritz-Carlton Hotel Company L.L.C.
12.2018 - 05.2019
Aircrew Flight Equipment Technician
Air Force
08.2010 - 08.2018
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Ozarks Technical Community College
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Community College Of The Air Force
Airman Leadership School
Principles of Instruction
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