Robbey Mock
Columbus,OH
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
SeaCrest Recovery Center
Columbus, OH
02.2020 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Engaged with existing and potential clients to gain insight into needs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
Education
High School Diploma -
New Lexington High School
New Lexington, OH06-1999
Skills
- Performance monitoring
- Inventory Management
- Labor Relations
- Workflow Optimization
- Customer Service
- Logistics Oversight
- Health and safety compliance
- Production
- Incidents management
- Performance reporting
- Process Improvement
- Maintenance Planning
- Organizational Management
- Work flow planning
- Operations Management
- Building and Facility Management
- Troubleshooting and problem solving
- Assignment Delegation
- Problem-Solving
- Decision-Making
- Process Improvements
- Workforce Management
- Client Relationships
- Logistics Management
- Project Leadership
- Staff Training
- Employee Motivation
- Operations Monitoring
- Schedule Management
- Team Building/Leadership
Certification
CPR Certification
First Aid
Clean Driving Record
Timeline
Operations Manager
SeaCrest Recovery Center
02.2020 - Current
High School Diploma -
New Lexington High School
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