Robbi Carpenter
Summary
With over 8 years of experience delivering high-quality support in fast-paced environments, developed a strong background in managing front desk operations, providing exceptional customer service, and coordinating administrative tasks. Throughout career, maintained a track record of fostering a welcoming and professional environment for both clients and team members. Seeking to contribute skills and expertise to a dynamic organization committed to providing exceptional service.
Overview
4
4
years of professional experience
Work History
Licensed Personal Lines Insurance Agent
TELEPERFORMANCE
12.2024 - Current
- Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference.
- Handled approximately 400 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Boosted company revenue by cross-selling additional insurance products and services to existing clients.
- Calculated and collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
Customer Service Representative
INTOUCHCX
06.2024 - 12.2024
- Received inbound calls and emails from customers by responding to inquiries and concerns, while taking orders
- Provided exemplary customer service, consistently outperforming company averages in both average handle time (AHT) and CSAT
- Documented customer interactions in CRM software to maintain record of all inquiries and transactions
- Worked with cross functional internal teams, to identify and address customer issues in a rapid fashion
- Close interaction with clients which led to formation of strong relationships
Lead Receptionist
TREASURE COAST TATTOO
11.2022 - 09.2024
- Fielded phone, email, and chat inquiries for new and existing clients, managed schedules, and conducted new client consultations.
- Served as a jewelry specialist by researching and staying up to date with current trending styles.
- Organized and maintained an efficient filing system, resulting in improved document retrieval time.
- Created and maintained accurate records for all clients and employees.
- Alerted customers of studio promotions and sales to increase overall departmental sales by 25%.
Customer Service Agent
TELEPERFORMANCE
10.2020 - 10.2022
- Assisted customers with account inquiries, billing questions, and product orders through phone and email support
- Ensured a seamless customer experience by quickly identifying needs and offering solutions that aligned with company policies
- Managed multiple customer interactions per shift, handling both routine and complex inquiries
- Received department Golden Agent Award of the Month on 4 separate occasions for my willingness to assist and train new and struggling agents
Education
Bachelor of Science - Human Services
INDIAN RIVER STATE COLLEGE
Ft. Pierce, FL05-2026
ASSOCIATE OF ARTS -
ST. PETERSBURG COLLEGE
06.2020
Skills
- Paperwork Processing
- Complaint resolution
- Product Knowledge
- Inbound and Outbound Calling
- Team Collaboration
- Time Management
- Customer Relationship Building
- Problem-Solving
- CRM Software
- Multichannel Communication
- Policy analysis
- Salesmanship
- Licensed insurance agent
- Client account management
- Appointment scheduling
- Office administration
Timeline
Licensed Personal Lines Insurance Agent
TELEPERFORMANCE
12.2024 - Current
Customer Service Representative
INTOUCHCX
06.2024 - 12.2024
Lead Receptionist
TREASURE COAST TATTOO
11.2022 - 09.2024
Customer Service Agent
TELEPERFORMANCE
10.2020 - 10.2022
Bachelor of Science - Human Services
INDIAN RIVER STATE COLLEGE
ASSOCIATE OF ARTS -
ST. PETERSBURG COLLEGE
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