Robbi L. Durnell
Newark,Delaware
Summary
To be given the opportunity to obtain a position with a rewarding organization to broaden my horizons while sharing my dedication, expertise, and willingness to learn new experiences.
Overview
19
19
years of professional experience
Work History
Director
Bright Horizons
01.2018 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Reported issues to higher management with great detail.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Director
Bright Horizons
01.2012 - 01.2018
- Co-Director(Director worked 3 days a week)
- Managed and supervised teachers and Education Coordinator
- Assisted Director with Staff Development
- New Employee Orientation/Paperwork
- Ordered supplies for office and kitchen
- Assisted with program and event planning
- Payroll Management
Assistant Principal
Chesterbrook Academy
01.2007 - 01.2012
- Managed 25 teachers
- Conducted walk-in and scheduled tours for perspective families
- Planned daily schedules of employees
- Payroll and other financial transactions
- New Employee Paperwork- Human Resources
- Planned events for family involvement
- Provided administrative support for the parents
Education
Master of Science - Strategic Leadership
Neumann College
Aston, PA05-2009
Bachelor of Arts & Liberal Studies -
Neumann College
Aston, PA05-2007
Skills
- Leadership
- Team Development
- Troubleshooting & Problem Resolution
- Organized
- Decision Making
- Change Management
- Training & Support
- Detail Oriented
- Flexible & Dependable
- Interpersonal
- Intrapersonal
- Ability to Multi task
Awards
Bright Horizons Family Partnership Award, June 2015
Bright Horizons Community Service Award May 2018
Bright Horizons Family Partnership Award 2022
Bright Horizons Family Partnership Award 2024
Timeline
Director
Bright Horizons
01.2018 - Current
Assistant Director
Bright Horizons
01.2012 - 01.2018
Assistant Principal
Chesterbrook Academy
01.2007 - 01.2012
Master of Science - Strategic Leadership
Neumann College
Bachelor of Arts & Liberal Studies -
Neumann College