Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Robbi L. Durnell

Newark,Delaware

Summary

To be given the opportunity to obtain a position with a rewarding organization to broaden my horizons while sharing my dedication, expertise, and willingness to learn new experiences.

Overview

19
19
years of professional experience

Work History

Director

Bright Horizons
01.2018 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Reported issues to higher management with great detail.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Director

Bright Horizons
01.2012 - 01.2018
  • Co-Director(Director worked 3 days a week)
  • Managed and supervised teachers and Education Coordinator
  • Assisted Director with Staff Development
  • New Employee Orientation/Paperwork
  • Ordered supplies for office and kitchen
  • Assisted with program and event planning
  • Payroll Management

Assistant Principal

Chesterbrook Academy
01.2007 - 01.2012
  • Managed 25 teachers
  • Conducted walk-in and scheduled tours for perspective families
  • Planned daily schedules of employees
  • Payroll and other financial transactions
  • New Employee Paperwork- Human Resources
  • Planned events for family involvement
  • Provided administrative support for the parents

Education

Master of Science - Strategic Leadership

Neumann College
Aston, PA
05-2009

Bachelor of Arts & Liberal Studies -

Neumann College
Aston, PA
05-2007

Skills

  • Leadership
  • Team Development
  • Troubleshooting & Problem Resolution
  • Organized
  • Decision Making
  • Change Management
  • Training & Support
  • Detail Oriented
  • Flexible & Dependable
  • Interpersonal
  • Intrapersonal
  • Ability to Multi task

Awards

Bright Horizons Family Partnership Award, June 2015

Bright Horizons Community Service Award May 2018

Bright Horizons Family Partnership Award 2022

Bright Horizons  Family Partnership Award 2024

Timeline

Director

Bright Horizons
01.2018 - Current

Assistant Director

Bright Horizons
01.2012 - 01.2018

Assistant Principal

Chesterbrook Academy
01.2007 - 01.2012

Master of Science - Strategic Leadership

Neumann College

Bachelor of Arts & Liberal Studies -

Neumann College