Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Robbi Lea Reed

Salem,OR

Summary

Skilled talent acquisition professional with deep expertise in sourcing, recruiting, and onboarding top-tier candidates. Proven ability to drive results through team collaboration, strategic planning, and adaptability to changing needs. Strong communication, leadership, and negotiation skills combined with a focus on aligning talent strategies with organizational goals. Known for reliability and delivering high-impact outcomes in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Director of Talent Acquisition

LaborMAX Staffing - Corvallis
01.2021 - 06.2023
  • Increased candidate pool quality by implementing targeted recruitment strategies and leveraging social media platforms.
  • Enhanced employer branding through strategic marketing initiatives, leading to an increase in qualified applicants.
  • Developed competitive compensation packages by conducting market research and benchmarking against industry standards.
  • Coached human resources team members in effective interviewing techniques, resulting in improved candidate selection accuracy.
  • Established partnerships with industry associations, networking groups, or other relevant organizations to enhance talent acquisition initiatives.
  • Collaborated with senior leadership to identify staffing needs and develop workforce planning strategies.
  • Implemented data-driven decision-making processes, utilizing HR analytics tools to measure recruitment success and drive continuous improvement.
  • Managed high-volume requisition loads while maintaining excellent customer service levels for internal clients and stakeholders.
  • Fostered a collaborative work environment among cross-functional teams, enhancing communication channels during the recruitment process.
  • Improved employee retention rates by developing comprehensive onboarding programs and ongoing professional development opportunities.
  • Streamlined the hiring process for efficiency, utilizing applicant tracking systems and automating key tasks.
  • Built strong relationships with external recruiting agencies to expand talent networks and optimize sourcing efforts.
  • Incorporated continuous improvement methodologies into the recruitment process, regularly assessing and refining strategies for optimal results.
  • Cultivated positive relationships with candidates throughout the entire recruitment process, providing timely feedback and ensuring a positive experience overall.
  • Reduced time-to-fill metrics by expediting interview scheduling and streamlining communication between candidates and hiring managers.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Recruited top talent to maximize profitability.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

Resource Planning Manager

T-Mobile
01.2010 - 05.2016
  • Work cross-functionally with various departments to build mitigation plans, develop communication strategies, and resolve customer-impacting real-time issues
  • Mentors and on-boards new coaches and managers coming into leadership positions
  • Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
  • Managed large-scale projects with cross-functional teams, effectively meeting deadlines and staying within budget constraints.
  • Collaborated with the HR department to recruit top talent and maintain a diverse, high-performing workforce.
  • Reduced employee turnover rate by designing effective retention strategies that addressed common pain points.
  • Fostered relationships with internal personnel to cultivate optimal service levels, attrition, and quality.
  • Coordinated cross-functional teams in the execution of large-scale change management projects, ensuring seamless transitions for all stakeholders involved.
  • Conducted regular performance evaluations, providing constructive feedback and career guidance to employees.
  • Championed a culture of learning within the organization, promoting continuous professional development and growth opportunities for all employees.
  • Streamlined communication channels to foster collaboration and improve overall team performance.
  • Developed comprehensive training programs for staff skill enhancement, resulting in increased productivity.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Liaised between multiple business divisions to improve communications.
  • Recruited top talent to maximize profitability.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Fostered a positive work environment through a comprehensive employee relations program.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Created and implemented forward-thinking initiatives to improve employee engagement.

Leadership Development Trainer

T-Mobile
01.2005 - 05.2016
  • DiSC personality profile, and effective projection of work efforts while focusing on companies vision and values
  • Utilized a variety of instructional methods to accommodate diverse learning styles and preferences effectively.
  • Delivered engaging presentations on leadership principles, inspiring participants to apply learned concepts in their daily work environment.
  • Facilitated group discussions and activities that encouraged critical thinking, self-reflection, and effective communication strategies.
  • Designed immersive experiences that allowed participants to practice essential decision-making skills within simulated environments.
  • Coached individuals on the development of personal leadership styles and techniques, fostering professional growth and confidence.
  • Enhanced leadership skills among trainees by implementing interactive workshops and team-building activities.
  • Created a supportive learning environment by establishing trust and rapport with participants from various backgrounds and experience levels.
  • Mentored high-potential employees for accelerated career advancement within the organization through targeted skill development initiatives.
  • Increased participant satisfaction by tailoring training content to meet specific organizational needs and goals.
  • Regularly attended professional development conferences and workshops, ensuring the continued delivery of cutting-edge leadership training methodologies.
  • Developed comprehensive training programs for diverse audiences, resulting in improved leadership capabilities.
  • Facilitated virtual, in-person, and blended learning sessions.
  • Utilized a variety of instructional design methodologies to create effective learning experiences.
  • Developed and implemented a successful onboarding program.
  • Created and oversaw customer service training programs for operations.
  • Designed and delivered web-based, self-directed learning materials.

Resource Planning Coach

T-Mobile
01.2008 - 01.2010
  • Managed real-time inbound call traffic across multiple contact center locations.
  • Provided training on dashboard and package development to team members and management.
  • Developed strong relationships with key stakeholders across the organization, fostering collaboration on critical projects related to workforce optimization initiatives.
  • Conducted regular audits of workforce data accuracy, ensuring reliable information is available for decision-making processes at all levels of management.
  • Managed employee performance reviews for increased productivity and growth opportunities.
  • Implemented performance management strategies to motivate employees, enhance engagement, and drive a results-oriented culture.
  • Continuously monitored industry best practices in workforce management, adapting organizational processes to reflect the latest innovations and maintain competitive advantage.
  • Optimized resource allocation by assessing workload demands and aligning staff availability with business needs.
  • Improved workforce efficiency by implementing strategic scheduling and forecasting techniques.
  • Provided ongoing coaching and mentoring to junior team members, supporting their professional development within the field of workforce management.
  • Evaluated workforce management software solutions to identify the most suitable tools for enhancing operational efficiency within the organization.
  • Established clear communication channels between departments to facilitate real-time adjustments in workforce planning as required by fluctuating demands.
  • Collaborated closely with HR department on recruitment efforts to attract top talent for the workforce management team.
  • Created effective contingency plans for dealing with unexpected changes in staffing levels or workload requirements while maintaining service quality standards.
  • Coordinated cross-functional team collaboration to optimize workforce utilization and achieve business goals.
  • Fostered relationships with internal personnel to cultivate optimal service levels, attrition, and quality.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Liaised between multiple business divisions to improve communications.

Education

Lower Division Transfer Program - Human Resources Management

Chemeketa Community College
06-2024

High School Diploma -

North Salem High
01.1995

Skills

  • HR metrics and analytics
  • Diversity and inclusion
  • Employee relations
  • Candidate sourcing
  • Workforce planning
  • Succession planning
  • Organizational development
  • Internal communications
  • Attention to detail
  • Problem-solving abilities
  • Organizational skills
  • Human resources operations
  • Leadership training and development
  • Talent management
  • Recruitment
  • Coaching and mentoring
  • Employee engagement strategies
  • Recruitment and hiring
  • Operations management
  • Goal setting

Accomplishments

  • Employee of the Month, 2009
  • Employee of the Month, 2010
  • Six time “PEAK” nomination, 2001-2007

Languages

America Sign Language
Professional Working

Timeline

Director of Talent Acquisition

LaborMAX Staffing - Corvallis
01.2021 - 06.2023

Resource Planning Manager

T-Mobile
01.2010 - 05.2016

Resource Planning Coach

T-Mobile
01.2008 - 01.2010

Leadership Development Trainer

T-Mobile
01.2005 - 05.2016

High School Diploma -

North Salem High

Lower Division Transfer Program - Human Resources Management

Chemeketa Community College

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Robbi Lea Reed