Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline

Robbie Abston

Memphis,TN

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Overview

7
7
years of professional experience

Work History

Leasing Consultant

InterSolutions
Memphis, TN
11.2021 - Current
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Detailed application requirements and answered questions from prospective tenants.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Maintained accurate records of correspondence with and from tenants.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.

Office Account Manager

Ron Willis State Farm
Memphis, TN
12.2019 - 03.2023
  • Developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders
  • Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
  • Manage and develop client accounts to initiate and maintain favorable relationship with clients
  • Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Assistant Property Manager

Multi-south Management
Arlington, TN
06.2021 - 09.2022
  • Yardi, Resman , Onsite
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Handled resident complaints and expedited maintenance requests.
  • Conducted tours of vacancies with prospective tenants.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Kept records of correspondence with residents and tenants.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Checked rental eligibility by following company's verification process.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled security deposit refunds.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Oversaw budgeting process for assigned properties.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Prepared monthly financial reports for review by the property manager.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.

Leasing Consultant

BG Multifamily
Memphis, TN
05.2019 - 06.2022
  • yardi (2years) Resmen, Onsite
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Detailed application requirements and answered questions from prospective tenants.
  • Conducted background checks on applicants.
  • Conducted informative and personalized tours, resulting in new leases.
  • Received rent payments and tracked transactions in accounting software.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.

Assistant Director

Learning Journey Academy
Memphis, TN
10.2018 - 02.2019
  • Created and updated physical records and digital files to maintain financial management
  • Participated in meetings with producers and production crew to keep program in step with creative vision
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership to achieve desired results.

Executive Assistant

Lambs & Ivy
Cordova, TN
08.2016 - 10.2018
  • Developed and updated spreadsheets, prepared financial statements, reports, memos, invoices letters, and other documents
  • Prepared documents for review and presentation by boards of directors, committees, and executives
  • Performed other office duties that include ordering supplies and managing a records database.

Education

Associate of Science in Business -

ITT Technical Institute
01.2009

Skills

  • Microsoft Office ( 5 years)
  • Assistant Manager Experience( 2 years)
  • Excel (2 years)
  • Microsoft Word (4 years)
  • Sales Experience (10 years)
  • Office Administration (2 years)
  • Prospecting Skills
  • Teamwork
  • Planning
  • Build Relationships
  • People Skills
  • Initiative
  • Customer Focus
  • Emphasize Excellence
  • yardi (2 years)
  • resman
  • onsite
  • Lease Agreements
  • Leasing Terms and Specifications
  • Sales and Marketing Aptitude
  • Application Management
  • Clear Communication
  • Lease Renewals
  • Manage Multiple Projects
  • Attention to Detail
  • Relationship Building
  • Collection Actions
  • Property Maintenance
  • Organized Mindset
  • Resident Assistance
  • Community Engagement
  • Property Tours
  • Event Planning
  • Team Building
  • Database Management

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Leasing Consultant - InterSolutions
11.2021 - Current
Assistant Property Manager - Multi-south Management
06.2021 - 09.2022
Office Account Manager - Ron Willis State Farm
12.2019 - 03.2023
Leasing Consultant - BG Multifamily
05.2019 - 06.2022
Assistant Director - Learning Journey Academy
10.2018 - 02.2019
Executive Assistant - Lambs & Ivy
08.2016 - 10.2018
ITT Technical Institute - Associate of Science in Business,

Similar Profiles

CREATE PROFILE
Robbie Abston