Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robbie Carroll

Bastrop,LA

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Experienced Store Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.

Overview

14
14
years of professional experience

Work History

Retail Store Manager

Family Dollar Stores Inc
308 C Pine St, Arkansas
12.2010 - Current
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Submitted orders for new inventory.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Generated repeat business by developing and maintaining strong team of 6-8 employees devoted to customer service.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Hired, trained and supervised retail team members bringing in 1,000,000 in annual revenue.
  • Performed nightly store and team performance audits.
  • Generated spreadsheets detailing sales information.
  • Helped customers locate appropriate store locations of in stock products, answered questions about products, and provided solutions for various return issues.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Reduced shrinkage 90% by closely monitoring inventory and security procedures.
  • Increased profits 46.9% through effective sales training and troubleshooting profit loss areas.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Streamlined processing of defective and clearance items to increase productivity by 80%.
  • Implemented controls designed to reduce overall shrinkage levels to less than -2.54%.

Alltel Wireless Authorized Agent

Don Milby
Bastrop, LA
08.2006 - 09.2008
  • Resolved caller issues quickly and thoroughly.
  • Obtained client information by answering telephone calls.
  • Advised customers about new products and assisted customers in determining best cellphone plan and product for their needs.
  • Achieved goals to make commission sales.
  • Increased sales by 15%
  • Great customer service.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Education

High School Diploma -

Bastrop High School
Bastrop, LA
05.1984

Skills

  • Hiring and Training
  • Stockroom Management
  • Coaching and Mentoring
  • Focus and Follow-Through
  • Sales Analysis
  • Store Opening and Closing
  • Profit and Loss Control
  • Sales Leadership
  • Retail Employee Training
  • Retail Operations
  • Shift Scheduling
  • Safety Awareness
  • Cash Counting
  • Profit and Loss
  • Payroll Administration and Timekeeping
  • POS Inventory System Operation

Timeline

Retail Store Manager

Family Dollar Stores Inc
12.2010 - Current

Alltel Wireless Authorized Agent

Don Milby
08.2006 - 09.2008

High School Diploma -

Bastrop High School

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Robbie Carroll