Robbie Cotney
Lexington,KY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
My SRNA licenses number with the State of Kentucky is 4032980.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Dan Cummins Chevrolet Buick
Paris, KY
01.2023 - 12.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support. Reviewed and explained the needed services that the customer required for their vehicle.
Service Manager
Jack Kain Ford
Versailles, KY
11.2017 - 01.2023
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Education
Certificate of Completion -
KY Healthcare Training
Lexington, Ky12-2024
High School Diploma -
Wetumpka High School
Wetumpka, AL06-1993
Skills
SRNA License number 4032980
- Vehicle assessment
- Bill preparation
- Data entry
- Staff education and training
- Preventive maintenance coordination
- Warranty claims process management
Certification
- I completed the SRNA Ky Healthcare Training on December 13,2024.
- On December 18, 2024 i completed and passed the Kentucky State Exam. License number 4032980
Reference
- Please contact Ashlee Mac @ (859) 619-9358 for a reference, she works on the Brain Trama Unit at Cardinal HIll. Ashlee was one of my instructors at the Healthcare Training.
Timeline
Service Advisor
Dan Cummins Chevrolet Buick
01.2023 - 12.2024
Service Manager
Jack Kain Ford
11.2017 - 01.2023
Certificate of Completion -
KY Healthcare Training
High School Diploma -
Wetumpka High School
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