Robbie Cullen
O'Neill,NE
Summary
Proven Health Unit Coordinator with a track record of enhancing patient care and unit efficiency at Avera St. Anthony's Hospital. Excelled in records management and interdepartmental coordination, significantly improving workflow and patient satisfaction. Demonstrates critical thinking and professionalism, adept at training peers and managing healthcare software, contributing to a 20% increase in departmental productivity. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 16 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
7
7
years of professional experience
Work History
Health Unit Coordinator
Avera St. Anthony's Hospital
06.2017 - 08.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Provided care for patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Provided care for patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
Patient Care Technician
Avera St. Anthony's Hospital
06.2017 - 08.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Assisted nursing staff with medical procedures to support patient care plans.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
Education
GED -
O'Neill High School
O'Neill, NESkills
- Records Management
- Professionalism and Ethics
- Critical thinking abilities
- Patient Registration
- Workflow Coordination
- Supply Restocking
- Healthcare Software Knowledge
- Training and Mentoring Abilities
- Paperwork Processing
- Interdepartmental Coordination
- Critical Thinking
- Patient Relations
- Inventory and restocking
Timeline
Health Unit Coordinator
Avera St. Anthony's Hospital
06.2017 - 08.2024
Patient Care Technician
Avera St. Anthony's Hospital
06.2017 - 08.2024
GED -
O'Neill High School
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