Robbie Emmers
Plano,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
FMLA Claims Case Manager II
Guardian Insurance Company
07.2020 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Exceeded performance metrics by efficiently managing a high volume of claims cases simultaneously.
- Played an active role in the continuous improvement of claims case management processes by providing feedback and suggestions during team meetings, contributing to overall departmental growth and success.
- Improved claim resolution times by implementing efficient case management strategies.
- Served as a mentor to new hires, guiding them through the intricacies of claims case management processes and systems usage.
- Increased customer satisfaction ratings by providing empathetic support and routinely updating clients on case progress.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Intake Specialist
Guardian Insurance Company
03.2016 - Current
- Directed calls to appropriate individuals and departments.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Responded to all customer inquiries thoroughly and professionally.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in an appropriate manner.
- Managed a high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.
- Handled sensitive client information with discretion, adhering to strict privacy policies and confidentiality standards at all times.
- Improved customer satisfaction levels by promptly addressing concerns and providing clear explanations of claim decisions.
- Provided support to case managers as needed, assisting with research or documentation requests for ongoing claims investigations.
Cafeteria Aide
Plano Independent School District
10.2014 - 05.2015
- Provided exemplary service to students, staff, and visitors.
- Received and stored incoming supplies according to procedures.
- Served food according to temperature, safety, and presentation guidelines.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Prepared ingredients and recipe components ahead of time.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Stocked and maintained cleanliness of stations.
- Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Sorted, soaked and washed flatware.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Packaged and labeled products.
- Provided friendly and attentive service.
Assistant Property Manager
AIMCO
06.2012 - 07.2013
- Escalated any major issues to the property manager for immediate remediation.
- Validated rental eligibility by using Steeplechase Apartment's verification process.
- Resolved conflicts between tenants in the most effective manner.
- Showed apartments to potential tenants and answered questions regarding the community.
- Ensured policies and rules were followed by all tenants.
- Processed security deposit refunds.
- Kept accurate records of all resident and tenant correspondence.
- Developed policies and procedures for effective property management.
- Negotiated and finalized contracts with new and existing customers.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Assistant Director
Small Miracles Academy West Plano Campus
08.2009 - 06.2012
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Trained and mentored new employees on industry practices and business operations.
- Oversaw purchasing and organization inventory.
- Established budgets and documented expenses.
- Lead teams of professionals in special projects and daily operations.
- Monitored each student’s educational progress with individualized charts and files.
- Instructed children in health and personal habits, such as eating, resting and using the toilet.
- Maintained accurate accounting of tuition and operating reports.
- Interviewed parents and children for enrollment.
- Communicated openly with children's parents about daily activities and behaviors.
- Maintained a child-friendly environment with access to outdoor activities.
- Hired and trained staff.
- Implemented curriculum.
- Established a safe play environment for the children.
- Developed and rolled out new policies.
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Designed monthly activity schedules.
Education
Willowridge High School
Houston, TXSome College (No Degree) - Early Childhood Education
Prairie View A & M University
Prairie View, TXSkills
- Quick learner
- Multi-line phone talent
- Exceptional communication skills
- Trusted key holder
- Goal-oriented
- Positive and friendly
- Excellent work ethic
- Active listening skills
- Natural leader
- Exceptional time management skills
- Training development aptitude
- MS Windows proficient
- Creative problem solver
- Skilled problem solver
- Strong interpersonal skills
- Employee relations
- People-oriented
- Computer literate
- Detail-oriented
- Strong conflict resolution skills
- Motivated team player
- Claims Investigation
- Claims Processing
- Policy Interpretation
- Quality Assurance
- Relationship building and management
Timeline
FMLA Claims Case Manager II
Guardian Insurance Company
07.2020 - Current
Intake Specialist
Guardian Insurance Company
03.2016 - Current
Cafeteria Aide
Plano Independent School District
10.2014 - 05.2015
Assistant Property Manager
AIMCO
06.2012 - 07.2013
Assistant Director
Small Miracles Academy West Plano Campus
08.2009 - 06.2012
Willowridge High School
Some College (No Degree) - Early Childhood Education
Prairie View A & M University
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